Be the face of a premium construction cleaning brand
Babylon Construction Cleaning delivers builders cleans, final cleans, sparkle cleans and commercial cleaning for builders, developers and commercial contractors across Sydney.
Our clients are site managers and contract administrators working to tight handover programs — when a unit is ready, they need us there, and they need a straight answer on the phone.
We're looking for a Client Services Manager to be that person.
You'll be the voice clients associate with Babylon: warm, capable, and quick to give them a clear answer.
You'll take the booking, price the routine work off our rate card, get it into the schedule, and confirm it in writing.
This is a newly created role reporting directly to the General Manager.
It's a genuinely varied job — part client services, part coordination, part executive support — and you'll have real ownership of how it takes shape.
What you'll be doing
Client services
Being the first point of contact for client enquiries by phone and email
Building genuine working relationships with site managers and contract administrators
Quoting routine cleans from our rate card, within an agreed authority level
Coordinating dates and site readiness with builders and site supervisors
Issuing booking confirmations and keeping clients updated when programs shift
Referring larger jobs and complex pricing to our Business Development Manager
Managing the client services inbox and keeping job records accurate
Coordination
Working with our Operations Administrator so every confirmed job is rostered and resourced
Liaising with our site supervisors on access, sequencing and priorities
Cross-training in rostering and subcontractor purchase orders to provide leave cover
Recruitment support
Posting and refreshing job ads for our cleaning crews




First-round phone screening of applicants
Verifying White Cards and work rights before anyone reaches a trial shift
Booking trial shifts with our supervisors and following up the outcome
Keeping a warm pipeline of screened candidates so we can scale up quickly when we win work
Executive support
Diary and inbox support for the General Manager
Preparing documents, quotes and correspondence
Following up outstanding items and keeping things moving
General office and administrative support
What we're looking for
Excellent spoken and written English — you'll be representing Babylon to major builders every day
A warm, confident phone manner and the ability to build rapport quickly
Experience in client services, executive support, recruitment coordination, contracts administration or project coordination
Sound judgement about when to decide and when to elevate
Solid organisational skills and real attention to detail
Discretion — you'll see commercial and confidential information
Confident with software; you pick up new systems quickly
Nice to have
Construction, trades, cleaning or facilities background
Experience with scheduling or workforce platforms such as Deputy
Experience supporting a business owner or senior manager
Recruitment or high-volume screening experience
We're open to candidates from outside construction.
If you've been brilliant with clients in another service business, we'll teach you the industry.
What we offer
$80,000 – $90,000, depending on experience
A newly created role you'll shape yourself
Direct access to the General Manager — no layers, no red tape
Genuine variety — no two days look the same
Genuine progression as the business grows
A team that takes pride in doing premium work properly
Applicants must have full working rights in Australia.
Be the face of a premium construction cleaning brand
#J-*****-Ljbffr

📌 Client Services Manager (New South Wales)
🏢 Babylon Construction Cleaning
📍 New South Wales