Job Description
Senior Customer Experience Officer (PART-TIME)
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An exciting opportunity has become available for an experienced and customer-focused professional to join a busy Customer Experience team based in Rhodes, Sydney, NSW.
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This role is within the public sector and is located in Rhodes.
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Description
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Provide exceptional customer service across various communication channels, including phone, email and in-person interactions.
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Address and resolve customer enquiries promptly and professionally.
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Maintain accurate records of customer interactions and transactions in the system.
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Collaborate with internal departments to ensure seamless service delivery.
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Identify and escalat[e] issues or complaints to the appropriate team or manager.
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Assist in improving processes and systems to enhance customer experience.
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Support the team in achieving service level agreements and performance targets.
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Provide training or guidance to junior team members as needed.
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Profile
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A successful Senior Customer Experience Officer should have:
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Strong customer service skills with a focus on delivering positive outcomes.
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Experience in handling customer enquiries in a professional setting.
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Proficiency in using customer relationship management (CRM) systems.
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Excellent verbal and written communication skills.
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Ability to work effectively as part of a team and independently.
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Attention to detail and strong organisational skills.
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Problem-solving abilities to address and resolve customer concerns.
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Current class "C" driver's license
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Working with Children Check or willingness to obtain one
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Current First Aid & CPR training
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Fluency in Mandarin or Korean
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Experience working within local government or a similarly regulated workplace.
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Exposure to finance administration.
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Job Offer
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Temporary position providing valuable experience in the public sector.
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📌 Senior Customer Experience Officer (Part-Time) (New South Wales)
🏢 Michael Page
📍 New South Wales