Job Description
XPT Software Australia Pty Ltd | Contract
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Sydney, Australia | Posted on 09/21/2026
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XPT SoftwareAustralia PTY Ltd, incorporated in ****, is a Software Services company
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XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and
Manufacturingdomains.
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We have 120+technocrats in Australia working at our clientlocations.
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XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
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We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
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Job Description
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Purpose:
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Capabilities:
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Strong
Windowstroubleshooting
and problem-solving skills.
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Solid understanding of SCCM / Intune technology and their technology trends.
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Strongexperience with Active Directory Services, including Group Policy and otherrelated services.
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Provide Incident, change support for Window servers catering to customers ina 24x7 service organization.
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Strong experience supporting enterprise scale multi domain
windowsenvironments
across multi-hosted platform environments.
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Use monitoring tools to oversee multiple Windows systems operating within adefined support operations area
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Utilize available reports or create custom reports to perform capacityanalysis and troubleshoot issues proactively
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Implementationand assessment of Management Suite, resolving technical issues and handlingdata networks.
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Installation,assessment,
and testing of desktop software applications
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Resolution oftechnical issues.
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Extract anddrive values from the end user analytics tools like Aternity, Nexthink
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Supervisionof junior desktop support engineers and creation of training guides for newjoinees.
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Establishmentof workstations, assessment for connectivity and its proper functioning.
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Diagnose andresolution of software and hardware issues.
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Installationof connections, computer networks, and cabling for clients.
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Troubleshootingsystem
failures, identifying the bottlenecks and improving network efficiency.
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Configurationand test of software, maintenance of hardware and peripheral devices.
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Evaluationofnetwork
performance and identification of improvement methods.
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Schedulingupgrades and maintaining them without interference.
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Offeringtechnical expertise to co-workers and creating a comprehensive instructionmanual.
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Maintainstakeholder
relationship and handle escalations as a first and single point ofcontact.
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Own andrepresent stand up meetings and weekly governance meetings with stakeholders toprovide summary of key activities, continuous improvement initiatives atsupplier end.
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Prepareweekly, monthly reports using the ITSM tools like Service now and convertanalytical findings into outcome driven initiatives.
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Identifyopportunities
for automation and drive initiatives to reap tangible outcomesfor client and supplier organization.
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Create,update and maintain standard operating procedure and knowledge basedocumentation for software deployment, imaging and patching in our ITSM tool
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Perform KBassessment on the environment to ensure the Knowledge management maturity isalways high.
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IdentifyPowerShell scripting opportunities to ensure the recurring tasks are addressedand closed without any manual intervention.
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Grade:2
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Consultingskills: Intermediate
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Deepunderstanding of Windows Operating systems, SCCM, Intune and Service Nowtoolset
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Effectivelyexploring
alternatives and positions to reach outcomes that gain the acceptanceof all partiesProficiency in relevant technologies.
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ProblemSolving: Expert
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Ability tobreak down complex problems.
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Use data and logic to identify root causes and solutions
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Identifyinginefficiencies
and implementing improvements.
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Identifying potential risks and implementing mitigation strategies
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Identifypattern of issues, anomalies on the health check reports and
identifyimprovement
opportunities.
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Troubleshooting: Expert
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Systematicapproach to identifying and resolving issues
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Use of monitoring and logging tools.
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Createscripts to simplify and resolve recurring issues
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Automation: Intermediate
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Ability tocreate and validate scripts for task automation, log analysis, and systemchecks.
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Createscripts for the usual check list-based troubleshooting steps done on usermachines.
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Support: Intermediate
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Clientfocused, great team spirit, autonomous and rigorous
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Able tomentor grade 1A &1B engineers on the incidents handled and impart bestpractices to their daily life.
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Helping ourpeople to use systems to their full potentialPossess a good understanding on ITIL concepts and gain understanding of Serviceoperations activities
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Maintainteam level accurate records of incidents, resolutions, and procedures.

📌 Desktop Standard Workplace Services Grade 2 Engineer (New South Wales)
🏢 Xpt Software Australia
📍 New South Wales