Workers Compensation Technical Specialist
An Award-Winning Celebratory Culture That Recognises You
EML is known for its solid culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.
Flexibility That Supports Your Life
After your probation (subject to performance), you have the flexibility to work from home along with the choice between:
Monthly rostered days off
, or
A 9-day fortnight
giving you more control over your time and work life balance.
Grow with a Specialist Organisation
Because personal injury is the
only
thing we do, EML offers one of the most stable and future‐focused careers in the industry. Our deep expertise, purpose‐driven work and development pathways help you build a long‐term career in a field where your skills will always be in demand. EML's investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.
Make a real difference in people's lives with EML
Are you passionate about helping people get their lives back after injury or illness?
As Australia's largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident.
We're now welcoming applications for
a Technical Specialist
to join our supportive, purpose driven team in
Melbourne
on a
permanent, full time
basis. This is deeply meaningful work where your empathy, problem solving and commitment have a profound impact every single day.
What You'll Be Doing
Providing technical support to claims teams about the claims management process in line with Victorian workers compensation law and WorkSafe Victoria guidelines
Assisting the claims teams in their achievement of performance measures




Reviewing and providing feedback about current claims management practices and procedures ensuring emerging trends are identified and managed
Developing strategic initiatives and procedures to ensure all service, performance and compliance measures are achieved
Building and maintaining strong collaborative relationships with internal and external stakeholders
Assisting with organisational compliance with legal, governance and WorkSafe Victoria agent requirements.
What We're Looking For
It's ok if you haven't done this before, what matters most is your commitment to helping others that can make you a great fit for the role. Do you have...
Strong technical experience within the
Victorian workers compensation
scheme is
mandatory
.
Previous experience as a technical specialist or similar role in workers compensation claims is preferred
Experience in managing relationships and competing stakeholder priorities
Superior time management and negotiating skills
Exceptional problem solving and strategic thinking skills
Experience in coaching and supporting others
Why You'll Love Being Part of EML
You'll enjoy a range of advantages designed to support your wellbeing, growth and success:
Hybrid work options
for better balance.
Fitness Passport
providing heavily discounted access to your local gyms, pools and fitness facilities.
Discounts
at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
Corporate wellbeing program
, including gym and health insurance discounts.
Comprehensive learning and development
tailored to help you grow.
More than a traditional Employee Assistance Program,
our EAP provides access to qualified medical advice and safety features for our employees and their families
Company-wide celebration events
that keep us connected.
Annual incentive scheme + regular salary reviews
.
Ready to Make an Impact?
If you're looking for a purposeful, people‐focused career with stability, balance and a culture that celebrates you we would love to hear from you.
#J-*****-Ljbffr

📌 Workers Compensation Technical Specialist (Melbourne)
🏢 EML Group
📍 Melbourne