18-Month Federal Government Contract | VIC, NSW, ACT or QLD | Hybrid
An opportunity is available for an experienced Consumer Identity and Access Management (CIAM) Operations Team Lead to join a large Federal Government environment.
You will lead a CIAM Operations team responsible for the reliability, stability and performance of a large-scale identity platform, combining hands-on CIAM knowledge with team leadership, incident management and continuous improvement.
Key Responsibilities
Lead, coach and develop the CIAM Operations team.
Manage team workloads, priorities and operational activities.
Monitor platform performance and coordinate releases.
Lead the investigation and resolution of complex incidents.
Analyse logs, troubleshoot issues and identify root causes.
Improve observability, runbooks and operational processes.
Reduce recurring incidents through automation and continuous improvement.
Work closely with technical teams and stakeholders to deliver effective service outcomes.
Skills & Experience
Strong knowledge of OAuth 2.0, OpenID Connect (OIDC),



token lifecycle and identity federation.
Understanding of authentication and authorisation flows.
Proven experience leading and developing technical or operations teams.
Strong workload management and stakeholder engagement skills.
Experience developing SOPs, runbooks and operational documentation.
Experience supporting high-volume digital services.
Exposure to SaaS, cloud or hybrid identity environments.
Experience with log analytics or observability tools.
Understanding of APIs, REST, JSON, certificates and secrets.
Robust identity integration and troubleshooting skills.
18-month contract | Up to 37.5 hours per week | Hybrid - minimum 3 days in office
Australian Citizenship is mandatory and candidates must be able to obtain an NV1 security clearance.
If you have a strong background in CIAM, IAM, identity operations or cyber security and enjoy leading technical teams within complex environments, we would like to hear from you.
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📌 El1 Ciam Operations Team Lead (Melbourne)
🏢 Talent
📍 Melbourne