Service Advisor / Automotive Technical Advisor
Working alongside the Office Manager and workshop team, this is a hands-on support role for someone with a robust mechanical background who enjoys working with customers, helping technicians and making sure jobs move smoothly. You will become an important link between the office and workshop team.
Key responsibilities
Assisting with quoting and estimating larger and more complex mechanical jobs
Using mechanical knowledge to identify additional repairs and maintenance requirements
Explaining mechanical issues and recommended repairs to customers in a clear and professional manner
Supporting technicians with technical advice and assistance when required
Helping technicians diagnose and work through more difficult jobs
Reviewing technician findings and helping determine the best repair approach
Assisting with job allocation and workshop workflow
Checking jobs are progressing efficiently and helping keep technicians productive




Assisting with parts identification and communicating parts requirements to the office manager
Providing guidance and support to apprentices
About you
Has a strong mechanical background and industry experience
Has excellent knowledge of vehicle systems, repairs and servicing
Can confidently assess and quote larger mechanical repairs
Can read and understand technician findings and translate them into clear customer recommendations
Has excellent communication and customer service skills
Is confident speaking with customers and explaining technical information
Can provide practical support and guidance to technicians
Has strong attention to detail and organisational skills
Can prioritise jobs and help keep a busy workshop running efficiently
Is comfortable using workshop/job management software and computers
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📌 Service Advisor / Automotive Technical Advisor (Queensland)
🏢 Marcoola Tyre & Mechanical
📍 Queensland