Job Description
Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER.
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We're looking for an experienced Service Coordinator / Advisor to join our team in Cairns and take ownership of a fast-paced, customer-focused service environment. From coordinating schedules and quotations to managing invoicing and customer communications, you'll be at the heart of delivering exceptional service outcomes. This is a Permanent, Monday to Friday role.
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Who are we and why work with us?
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Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
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We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.
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When you join our team at Hastings Deering, you'll benefit from:
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Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.
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Training & Career Development – Opportunities for training, mentorship, and career development specific to your role.
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Stable & Long-Term Career – Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
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Innovation & Improvement – We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry.
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Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks,



and discounted private health insurance.
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Team & Culture – Join a tight-knit team where collaboration thrives, with regular staying connected lunches, team BBQs, and an active social group that fosters a positive and engaging work environment.
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Insurance Benefits – Salary continuance insurance.
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On-Site Perks – Free on-site parking.
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Company
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Hastings Deering (Australia) Ltd
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What you'll be doing
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As a Service Coordinator / Advisor at Hastings Deering, you will:
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Build strong customer relationships and communication – act as the primary operational contact for customers, providing proactive updates, managing enquiries, and ensuring customer requirements are understood and delivered.
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Deliver quality service and customer outcomes – provide high-quality, cost-effective support that meets customer expectations while maintaining a strong focus on service excellence and customer satisfaction.
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Coordinate scheduling, workflow and job completion – organise service activities, monitor WIP, support resource planning, and ensure jobs are completed, documented, closed, and invoiced efficiently.
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Manage quotations, parts procurement and invoicing – prepare accurate estimates and quotations, coordinate parts ordering, and ensure all labour, parts, and miscellaneous charges are accurately captured for customer billing.
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Maintain accurate systems, records and financial transactions – manage service documentation, customer records, AX transactions, labour coding, and financial data to ensure compliance, reporting accuracy, and timely payment.
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Monitor performance,



risk and compliance – oversee job quality, efficiency, rework, write-offs, goodwill requests, customer disputes, and commercial risks, escalating issues where required.
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Support operational excellence – collaborate with customers, vendors, supervisors, Foremen, and Leading Hands to reduce administrative burden, improve service delivery, and achieve business objectives.
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Drive continuous improvement – contribute to process improvement initiatives, operational efficiencies, and business performance outcomes through active participation and problem solving.
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What you'll need
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A successful teammate will have experience in:
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Strong organisational and time-management skills – with the ability to prioritise competing tasks and meet deadlines in a fast-paced environment.
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Excellent written and verbal communication skills – enabling effective engagement with customers, technicians, suppliers, and internal stakeholders.
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A professional and customer-focused approach – with a commitment to delivering exceptional service and building positive relationships.
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Well-developed computer skills – including proficiency in Microsoft Office applications and the ability to learn new systems quickly.
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The ability to manage multiple priorities simultaneously – while maintaining accuracy, attention to detail, and high service standards.
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Robust problem-solving and decision-making capabilities – with the confidence to identify issues, investigate solutions, and achieve positive outcomes.
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Experience with CRM, ERP, or service management systems – highly regarded, particularly within a service, maintenance, or operational environment.
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Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.

📌 Service Advisor (Queensland)
🏢 Sime
📍 Queensland