Job Description
Based in Brendale, we are recruiting for a Service Desk Technician (Level 1) to join our Service Desk team, providing 1st level IT support
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We provide a dynamic work workplace and are committed to the growth and development of everyone working on the team.
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At Network Technologies Queensland you would be part of an innovative team striving to deliver our services and solutions for clients across a wide breadth of industries.
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Experience
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Ideally, you will have 6 months work experience in a similar position.
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Essential Technical Requirements:
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Prior experience with an MSP supporting any of the following technologies will be highly regarded:
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Desktop and Server Operating Systems
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Workstation (Laptop, Desktop, Mobility devices)
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Server (Physical and Virtual)
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Active Directory, DNS, DHCP
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Office 365, Sharepoint
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General Networking (understanding of routers, switches, wireless)
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Phone System Support - Voip
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Essential Skills:
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Ideally field experience and client facing history
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Excellent communications skills, verbal and written
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Excellent documentation skills including formatting and presentation
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Ability to multi-task, prioritise and problem solve
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A solid work ethic and the desire to learn and develop
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Drivers License
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The Role
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Installing, supporting and maintaining desktops, notebooks and mobile devices
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Installing, supporting and maintaining server hardware and software infrastructure
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Installing, supporting and maintaining IP PBX systems and handsets
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Remote and Onsite support
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Identifying appropriate components, hardware and software to be recommended to the client
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Preparing documentation and presenting progress reports to customers
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Other projects and duties as assigned
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📌 Service Desk It Support Technician (Queensland)
🏢 Network Technologies Queensland
📍 Queensland