Job Description
The Three Seas Psychology Group – Richmond VIC
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The Three Seas Psychology Group is seeking a Receptionist to join our team on a casual basis. This is a key position that serves as the first point of contact for our clients and plays a vital role in ensuring smooth operations across our practice. Based in Richmond, VIC ****, you will be responsible for managing our front desk, welcoming clients, and supporting the administrative functions that keep our psychology practice running efficiently. This role is essential to creating a professional and welcoming environment for both our clients and clinical staff.
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What you'll be doing
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Greeting clients as they arrive and providing them with a warm, professional welcome
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Managing appointment scheduling and maintaining accurate client records using practice management software
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Processing payments and managing financial transactions with accuracy and confidentiality
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Answering telephone enquiries and directing calls to appropriate staff members
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Maintaining a clean, organised and professional reception area
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Assisting with administrative tasks such as filing, photocopying and general office duties
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Processing client paperwork and ensuring all documentation is complete and properly filed
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Supporting clinicians by managing schedules and providing administrative assistance as needed
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Maintaining strict confidentiality and adhering to privacy regulations relevant to healthcare settings
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Handling client enquiries with empathy and professionalism
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What we're looking for
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Previous reception or front-desk experience, preferably in a healthcare, medical or allied health setting
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Strong organisational and time-management skills with the ability to manage multiple tasks simultaneously
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Excellent communication skills, both written and verbal
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Proficiency with computer systems and practice management software (training can be provided)
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Professional demeanour and the ability to remain calm under pressure
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A genuine empathy and patience when interacting with clients who may be experiencing emotional distress
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Discretion and commitment to maintaining client confidentiality and privacy
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Attention to detail and accuracy in administrative tasks
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Flexibility and willingness to adapt to a casual working arrangement
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A commitment to providing exceptional customer service
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About us
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The Three Seas Psychology Group is a dedicated psychology practice committed to providing high-quality mental health services to our community. Our team of experienced psychologists works collaboratively to support clients' wellbeing and recovery. We pride ourselves on creating a supportive, professional workplace where both clients and staff feel valued. We are dedicated to maintaining the highest standards of care and professionalism in everything we do.
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What we offer
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As part of The Three Seas Psychology Group, you will benefit from working in a supportive and collaborative team environment. We value our staff and offer:
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A flexible casual working arrangement that can be tailored to your availability
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A welcoming and professional workplace culture
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The opportunity to make a positive impact on clients' lives within a healthcare setting
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Training and support to develop your skills in practice administration
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Exposure to the psychology and mental health field

📌 Receptionist (Victoria)
🏢 The Three Seas Psychology Group
📍 Victoria