Job Description
CHAPtech is a growing Managed Services Provider delivering IT consulting, infrastructure solutions and technical support to small and medium-sized businesses across Queensland and Australia.
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Established in ****, we are experiencing continued demand for our specialist services and are seeking a motivated and experienced Senior Systems Administrator to join our supportive and technically focused team.
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About the Role
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This is a full time, office-based position located at our Mackay office.
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As a Senior Systems Administrator, you will provide advanced technical support to CHAPtech and its clients. You will act as a senior escalation point for complex Level 2 and Level 3 technical issues, contribute to infrastructure projects and support the development of junior team members.
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This role will suit an experienced Systems Administrator who enjoys solving technical problems, working directly with clients and taking ownership of technical outcomes.
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This is not a remote position. The successful applicant will be required to work from our Mackay office during ordinary business hours, with onsite client attendance as required. Remote-only applicants will not be considered.
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Key Responsibilities
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Resolve new and escalated helpdesk tickets involving hardware, software, servers, networks, endpoints, Microsoft 365 and cloud systems
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Take ownership of complex, high-priority and recurring technical issues through to resolution.
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Provide advanced onsite troubleshooting, equipment installation, maintenance and technical support.
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Keep clients informed and maintain accurate ticket records and technical documentation.
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Act as a senior technical escalation point and provide guidance to junior Systems Administrators and service desk staff.
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Support and lead infrastructure, migration, cloud and technology projects.
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Perform system updates, patching, backup checks, monitoring and security maintenance.
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Identify technical, operational and cybersecurity risks and recommend improvements.
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Maintain compliance with CHAPtech's cybersecurity, privacy, information-handling and service-management requirements, including the secure handling of CHAPtech and client information.
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Work collaboratively with the Delivery Service Lead, Directors, clients, vendors and project teams.
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About You
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You will be an experienced and customer-focused IT professional who enjoys solving complex technical problems, working directly with clients and taking ownership of technical outcomes.
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Demonstrated experience in systems administration, infrastructure support or senior technical support.
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Experience providing Level 2 and Level 3 technical support.
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Strong experience with Windows, Linux, Windows Server, Microsoft 365, networking and cloud environments.
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Knowledge of DNS, DHCP, Group Policy, LANs, VPNs, firewalls, switches, routers and wireless networks.
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Experience with virtualisation, backups, patching, system monitoring, scripting or automation.
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Experience contributing to or managing technical projects.
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Knowledge of ITIL incident, change and service-management principles.
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Strong problem-solving, communication and client-service skills.
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The ability to work independently, manage competing priorities and guide junior team members.
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A current Queensland Open Driver Licence.
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Full working rights in Australia.
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A Diploma or higher qualification in Information Technology and relevant industry or vendor certifications.
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The following will be highly regarded:
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Microsoft 365 certifications or advanced Microsoft 365 experience.
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Experience with Sophos, Kaseya, ConnectWise and AvePoint.
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Understanding of the SMB**** Small Business Cyber Security Standard.
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What we offer
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At CHAPtech, we're committed to supporting our people both at work and outside of work. You'll have access to:
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State-of-the-art office facilities
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Laptop, mobile phone and home internet provided
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Employee Assistance Program – confidential counselling and wellbeing support
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Corporate Gym Membership – gym access and group fitness classes
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Novated Lease Options – access to novated leasing through an approved provider
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Supportive workplace culture – a team that values its people, collaboration and wellbeing
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Professional development – opportunities to continue building your technical skills and career
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📌 Senior Systems Administrator | Mackay (North Mackay)
🏢 CHAPtech
📍 North Mackay