Job Description
This is an exciting opportunity to join Seibu Prince Hotels & Resorts' team as Front Office Manager at our Cairns, Queensland location. As Front Office Manager, you will play a vital role in overseeing all front-of-house operations, ensuring an exceptional guest experience. This full-time position offers a fantastic chance to take the next step in your hospitality career.
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What you'll be doing
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Manage and lead the front office team, including receptionists, concierge, and guest services staff
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Oversee all front desk operations, including check-in/check-out, reservations, and guest inquiries
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Implement and maintain efficient front office procedures and policies
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Foster a welcoming and guest-centric workplace
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Monitor guest satisfaction and resolve any issues or concerns
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Manage front office budgets and staffing schedules
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Collaborate with other hotel departments to ensure seamless operations
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Provide hands-on training and development for the front office team
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What we're looking for
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Minimum 3 years' experience as a Front Office Manager or in a similar supervisory role within the hospitality industry
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Strong leadership and team management skills
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Excellent customer service orientation and problem-solving abilities
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Highly organized with the ability to multitask and work under pressure
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Proficient in using hotel management software and technologies
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Strong communication and interpersonal skills
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Flexible and adaptable to changing priorities and guest needs
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Minimum 3-4 years of front office management experience required
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Minimum 2-3 years of hotel industry experience required
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Australian citizenship or permanent residency required to apply for this position
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Certificate or diploma level qualification required for this position
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What we offer
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At Seibu Prince Hotels & Resorts, we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits including:
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Comprehensive training and development opportunities
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Discounted accommodation at our hotels
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Access to our employee wellness program
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Opportunities for career progression and advancement
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A collaborative and supportive team culture
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About us
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Seibu Prince Hotels & Resorts is a leading hospitality group with a strong presence in the Asia-Pacific region. With a focus on delivering exceptional guest experiences, we operate a portfolio of premium hotels, resorts, and leisure facilities. Our mission is to create unforgettable moments for our guests and to foster a rewarding workplace for our dedicated team members.
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If you're ready to take the next step in your hospitality career, we encourage you to apply for this Front Office Manager role with Seibu Prince Hotels & Resorts today.

📌 Front Office Manager (Queensland)
🏢 Seibu Prince Hotels & Resorts
📍 Queensland