Job Description
Pilot Partners is a leading full service mid-tier accounting firm located in OneEagle in Brisbane's CBD. We pride ourselves on our ability to get the job done and to provide our clients with exceptional service and results.
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We have a rare and exciting opportunity for a proactive, reliable and detail-oriented Credit Controller to join our team.
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The Role
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As a Credit Controller, you will be responsible for the timely follow-up and recovery of outstanding invoices, maintaining accurate accounts receivable records, and working proactively with clients to resolve outstanding debts. It is a role where accuracy, sound judgement and a genuine, professional approach to conversations really make a difference.
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What you'll do
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Manage and maintain the accounts receivable ledger, ensuring transactions are recorded accurately and on time
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Monitor aged debtors, prioritise collection activity based on the age and circumstances of outstanding debt
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Contact clients by phone to discuss outstanding balances, payment terms and resolve account queries
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Negotiate payment plans and resolve failed or declined payments
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Prepare and issue statements and invoices to clients
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Prepare regular accounts receivable and debt recovery reports, flagging areas of concern and recommending improvements
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Build strong relationships with internal and external stakeholders
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Escalate collection matters where appropriate, including liaison with external debt collection or legal representatives
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What you'll bring
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Previous experience in credit control, accounts receivable, debt recovery or a similar finance role – ideally within professional services
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A Certificate IV or Diploma in Accounting, Finance or a related discipline is a plus, but not essential
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Proficiency in Microsoft Office Suite, with experience using Practice Management and Document Management Systems
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Excellent communication skills and the ability to manage challenging conversations professionally
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Sharp attention to detail and strong analytical skills, with the ability to interpret aged debtor reports, spot trends and make recommendations
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A proactive, solutions-focused mindset and a collaborative, client-first approach
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Strong problem-solving skills, with the capacity to investigate and resolve account discrepancies and other matters impacting outstanding debts
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Why Pilot?
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Supportive and skilled team environment
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Work / life balance
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Competitive salary package
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Regular training
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Employee Assistance Program
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Wellness activities including but not limited to onsite yoga, pilates, meditation, massages, run club, and access to on-site flu vaccinations
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Social club with a variety of events, firm-wide End of Financial Year party and Christmas events, monthly birthday morning teas
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Casual Friday every week
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You must have full Australian working rights in order for your application to be successful.
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Please note that due to the large number of applications, only shortlisted candidates will be contacted.

📌 Credit Controller (2-3 Days Per Week) (Queensland)
🏢 Pilot Partners
📍 Queensland