Technical Lead – Amazon Connect / AWS / Contact Centre Platforms – Federal Govt
Prominent Federal Government Agency with offices in all states!
Initial 12 month contract + 12 month extension option
Work on large-scale cloud contact centre solutions and earn rewarding hourly rates $
We are seeking four experiencedContact Centre Systems Technical Leadsto join a leading Federal Government Agency.
The successfulTechnical Leadwill lead the design, development and enhancement of enterprise cloud-basedcontact centre platforms, delivering innovativeAWS solutionsthat support critical customer service capabilities.
You will be offered an initial12 month contractwith a further12 month extensionoption and receive a rewarding hourly rate.
Responsibilities
Designing, building and supporting cloud-based contact centre solutions usingAWS Amazon Connect
DevelopingAWS microservicessolutions using Lambda, API Gateway, S3, DynamoDB and Step Functions




Leading integrations between contact centre platforms and enterprise systems
Implementing Infrastructure as Code,CI/CD pipelinesand securecloud delivery practices
Providing technical leadership, mentoring and stakeholder engagement across complex delivery programs
Qualifications
Extensive experience designing and supporting AWS cloud solutions, including Amazon Connect
Robust experience with AWS microservices, API-led integration and cloud architecture patterns
Full-stack development experience across front-end applications, APIs and enterprise integrations
Experience with Terraform, CI/CD pipelines, Git, GitLab and DevOps practices
Proven ability to lead technical teams and deliver secure, scalable cloud solutions
Ref: AO51
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📌 Technical Lead – Amazon Connect / Aws / Contact Centre Platforms – Federal Govt (Canberra)
🏢 HiTech Personnel
📍 Canberra