Job Description
Location: Newcastle
n Job Type: Full-time
n Salary: $65k-70k
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Join a first-class company
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Are you a people-person who loves solving problems and keeping things moving? We're on the lookout for an energetic Customer Service superstar to own the customer journey from start to finish — from that first phone call to a job booked and done. If you enjoy talking to people, ticking things off your to-do list, and delivering great experiences every day, this could be the role for you!
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At RAE.CO Plumbing, we're more than a plumbing business — we're a trusted company built on honesty, care and high-quality service, delivering genuine connection and long-term solutions for customers across Newcastle.
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What's On Offer
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Competitive salary: $65k–$70k base salary
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Permanent full-time position with stability and room to grow
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Training & career development opportunities
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Work–life balance
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Supportive team environment with long-term staff
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Social events, a fun team who get together frequently for social gatherings, monthly BBQs
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About the Role
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You'll be responsible for:
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Own the customer journey: Turn inbound customer calls into booked service jobs — you'll own it from hello to done!
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Deliver 5-star experiences: Provide a smooth, 5-star customer experience every single time.
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Make outbound calls: Reach out to selected customers to create extra service opportunities.
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Keep records up to date: Maintain accurate customer details so our teams are set up for success.
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Level up your skills: Take part in regular training to build your communication and problem‐solving skills.
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Solve issues with confidence: Handle customer issues with confidence, positivity, and a "let's get this sorted" attitude.
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What We're Looking For
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Experience in retail, hospitality, reception or contact centre
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Strong communication skills and confidence on the phone
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Comfort having sales-style conversations and guiding customers to the right outcome
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The ability to multitask and stay organised in a fast‐paced workplace
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Scheduling experience or a background in trades customer service is a bonus, but not essential
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Why RAE.CO?
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We're a long‐established, community‐focused plumbing business where people stick around because they're genuinely valued. Expect a team culture built on respect, professional pride, and real earning potential — plus plenty of reasons to celebrate together, from monthly BBQs to regular team catch‐ups. If you're after a career, not just a job, you'll feel right at home.

📌 Customer Service Representative (New South Wales)
🏢 RAE.CO PLUMBING
📍 New South Wales