Job Description
Wayne Park Auto | Milton, Brisbane
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Are you great with customers, naturally organised and confident discussing products or services? Bring those skills to one of Brisbane's established independent European vehicle specialists.
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At Wayne Park Auto, we work with BMW, Mercedes-Benz, Audi, Porsche, Volkswagen and Land Rover. Our customers value their cars and rely on us for clear advice, quality workmanship and personal service.
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We're looking for someone who can build trust, keep customers informed and help them make confident decisions about their vehicle's care.
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You don't need to come from a workshop. You may have experience in customer service, sales, hospitality, vehicle rental or a trade counter. If you're willing to learn the automotive side, we'd like to hear from you. Experienced service advisors are equally welcome.
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Service Advisor - Premium European Workshop
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Are you great with customers, naturally organised and confident discussing products or services? Bring those skills to one of Brisbane's established independent European vehicle specialists.
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At Wayne Park Auto, we work with BMW, Mercedes-Benz, Audi, Porsche, Volkswagen and Land Rover. Our customers value their cars and rely on us for clear advice, quality workmanship and personal service.
n
We're looking for someone who can build trust, keep customers informed and help them make confident decisions about their vehicle's care.
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You don't need to come from a workshop. You may have experience in customer service, sales, hospitality, vehicle rental or a trade counter.



If you're willing to learn the automotive side, we'd like to hear from you. Experienced service advisors are equally welcome.
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About the Role
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You'll be the main point of contact for customers, looking after their experience from the first enquiry through to vehicle collection.
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Working closely with our technicians, you'll help turn repair recommendations into clear, understandable advice. You'll coordinate bookings, prepare estimates, obtain approvals and keep customers updated along the way.
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This role combines customer service, organisation and consultative sales. You'll need to be comfortable discussing costs, explaining the value of recommended work and following up with customers.
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What You'll Do
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Welcome customers, handle enquiries and book vehicles in.
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Coordinate the daily booking schedule with the workshop team.
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Keep customers informed about progress, costs and collection times.
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Prepare estimates with input from the technical team.
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Explain recommended work clearly and obtain customer approval.
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Order parts, maintain accurate job notes and customer records.
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Handle invoicing, payments and vehicle handovers.
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Follow up on estimates, outstanding recommendations and future maintenance.
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What We're Looking For
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Above all,



we're looking for someone who communicates well, follows through and takes pride in looking after customers.
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You'll be a good fit if you:
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Have experience in customer service, sales or a busy customer-facing role.
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Are confident speaking with customers in person and over the phone.
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Can discuss prices and recommendations professionally.
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Stay organised while managing several competing priorities.
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Are comfortable using computers and learning new systems.
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Take ownership of tasks and pay attention to the details.
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Have an interest in cars and a willingness to develop your knowledge.
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Previous automotive experience is an advantage, rather than a requirement. Applicants from dealerships, parts departments, premium retail, hospitality, vehicle rental and trade sales are encouraged to apply.
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What We Offer
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A stable, full time position, Monday-Friday.
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An established European specialist workshop with a loyal customer base.
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Experienced technicians to support technical explanations and recommendations.
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Training in our systems, processes and services.
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A supportive team and clean, professional working environment.
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Opportunities to develop your skills and grow with the business.
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Staff pricing on servicing and parts.
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Salary is negotiable based on experience and skills you bring to the table.
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Why Work With Us
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Our customers keep their cars for years and trust us with vehicles they genuinely value.
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If you enjoy working with people and want to build a career in premium automotive, we'd love to hear from you.

📌 Technical Service Advisor - Automotive (Queensland)
🏢 Autohaus Technik
📍 Queensland