Job Description
We are an Australian owned national distributor of floral, gift and home decoration products looking for a motivated and dedicated Customer Care Agent to join our team. As a Customer Care Agent, you will be responsible for providing exceptional customer service and support to our clients via phone, email, and chat.
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Responsibilities
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Answering customer inquiries and resolving issues in a timely and qualified manner
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Building and maintaining positive relationships with customers
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Processing customer orders and providing order status updates
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Maintaining accurate customer records and order details
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Collaborating with other teams to ensure customer satisfaction
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Requirements
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Previous experience in customer service or a related field
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Strong problem-solving skills
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Ability to work in a fast-paced environment and handle multiple tasks simultaneously
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Preferable1 year of customer service experience
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Supportive small team
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Monday - Friday
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Onsite parking
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All applications remain strictly confidential.

📌 Admin/ Customer Care Consultant (New South Wales)
🏢 Koch
📍 New South Wales