Green RV is looking for an organised and customer-focused person to join our Forest Glen team as a Warranty & Customer Support Coordinator. This is primarily an administration and customer communication role, supporting the management of caravan warranty claims and providing customers with clear updates throughout the warranty process.
Key responsibilities
Receiving and reviewing customer warranty enquiries
Gathering information, photographs and supporting documentation for warranty claims
Preparing and submitting warranty claims to manufacturers and suppliers
Following up manufacturers and suppliers regarding outstanding claims and approvals
Monitoring warranty claims through the various stages of the claim process
Keeping customers informed of claim progress and outcomes
Maintaining accurate warranty records, notes and documentation
Liaising with our internal Warranty, Parts and Workshop teams regarding approved warranty work
Following up information required to progress outstanding claims




Assisting customers with general warranty-related enquiries
About you
Organised and comfortable managing multiple tasks
Friendly and professional when communicating with customers
Confident communicating by telephone and email
Good with computers and able to learn new systems
Able to maintain accurate records and documentation
Comfortable following up customers, manufacturers and suppliers
Calm and professional when dealing with challenging situations
Reliable and able to work as part of a team
Experience in warranty administration, customer support, automotive, caravans, insurance, claims administration or a similar environment would be an advantage
About us
Green RV is an established Sunshine Coast business with a friendly team environment.
Monday to Friday
Training and support
Friendly team environment
Diverse administrative and customer-focused role
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📌 Warranty & Customer Support Coordinator (Melbourne)
🏢 green
📍 Melbourne