Job Description
Swoop Telecommunications is an ASX listed telecommunications company that provides mobile plans, high-speed NBN, Fibre, and Fixed Wireless internet to homes and businesses. Founded in regional Victoria in the ****s, the company has grown to become a leading independent internet service and phone provider recognized for its award-winning customer service.
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We value innovation, collaboration and growth, where your work directly contributes to connecting lives and communities. At Swoop, we support flexibility and work-life balance through hybrid working and meaningful benefits, including 12 weeks of paid parental leave and a free internet benefit to keep you connected at home.
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We're looking for a technical-savvy and detail-focused Senior Billing Officer to join our Sydney-based Finance team. This is an opportunity to take ownership of complex billing activities, become the go-to billing expert, and play a key role in safeguarding revenue across the business.
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We're open to candidates in Brisbane, QLD as we also have an office there.
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About the Opportunity
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Reporting into the Senior Manager, Revenue and Collections, you'll be responsible for ensuring billing is accurate, timely and compliant across a diverse range of products and customer segments.
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Manage and oversee the Bill Run process across all entities
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Investigate and resolve billing discrepancies, disputes and revenue exceptions
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Support revenue assurance activities and identify opportunities to minimise revenue leakage
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Assist with month-end revenue processes,



reconciliations and reporting
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Act as a billing subject matter expert and escalation point for complex issues
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Support system enhancements, testing and process improvement initiatives
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Partner with Sales, Provisioning, Customer Support and Finance teams to resolve billing challenges and improve outcomes
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About You
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Naturally curious and solutions-oriented, you enjoy getting into the detail, improving processes and delivering great outcomes for both customers and the business.
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Previous experience in billing, revenue assurance or finance operations roles
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Solid analytical skills and a keen eye for detail
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Excellent communication and stakeholder management skills
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A proactive mindset with a passion for continuous improvement
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Telecommunications industry experience highly regarded
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Why Join Swoop?
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Join a supportive team where you'll be recognised as a billing expert and make a direct impact on business performance
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Hybrid working workplace with flexibility
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Be part of a growing business where your work makes a real impact
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We're proud to foster an inclusive and supportive environment where every team member is empowered, every voice is valued, and innovation thrives.
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If you're looking for a role where you can combine technical expertise, problem-solving and process improvement to make a real impact, we'd love to hear from you.
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Satisfactory police checks, reference checks and working rights are required for this role.

📌 Senior Billing Officer (New South Wales)
🏢 Swoop Telecom
📍 New South Wales