Join a strong superannuation team where quality, accuracy and member outcomes truly matter.

We’re seeking an experienced Quality Assurance Officer with a solid background in superannuation operations to support continuous improvement across member services, claims, administration and processing functions. This role is ideal for someone who thrives on detail, enjoys problem‑solving and takes pride in lifting service standards.

About the Role You will play a key part in ensuring high‑quality outcomes for members by reviewing work completed across operational teams, identifying errors or gaps, and providing transparent feedback to drive improvement. This role works closely with Team Leaders, Coaches and Operations Managers to strengthen processes and support compliance with fund policies and regulatory requirements.
Key Responsibilities
Conduct quality checks across member services, claims, contributions, and general administration
Identify trends, errors and process gaps, and provide actionable feedback
Support continuous improvement initiatives and assist with updating procedures




Work collaboratively with leaders to enhance training and coaching outcomes
Ensure work meets regulatory, service level and internal quality standards
Prepare reports and insights to support operational performance

About You
Strong experience in superannuation operations (member services, claims, admin, or similar)
High attention to detail and confidence reviewing complex work
Explicit communication skills with the ability to provide constructive feedback
Understanding of compliance, risk and regulatory obligations within superannuation
A proactive mindset and commitment to improving member outcomes

Why Join
Supportive, team-oriented team culture
Meaningful work that directly impacts member experience
Opportunity to contribute to quality uplift and operational excellence
Hybrid flexibility depending on business needs

If you have solid superannuation experience and a passion for quality, we’d love to hear from you. Apply now to be considered.

📌 Quality Assurance Officer Superannuation Melbourne
🏢 Mecca Recruitment Group
📍 Melbourne