Job Description
Computer Troubleshooters Toowoomba West is a growing IT Services provider delivering consulting, support and managed services to homes and businesses throughout the Darling Downs.
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We're looking for a passionate, customer-focused Helpdesk Support Technician to join our team. If you enjoy solving technical problems, helping people, and working with a wide range of technologies, we'd love to hear from you.
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About the Role
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As a Helpdesk Support Technician, you'll provide remote and onsite support to a diverse range of clients. No two days are the same. You'll troubleshoot technical issues, assist users with hardware and software problems, and help deliver exceptional customer service.
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About You
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You're naturally curious about technology and genuinely enjoy helping people. You can diagnose problems efficiently and explain technical concepts in plain English rather than confusing jargon.
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You take pride in delivering qualified, friendly service0.0 and are committed to finding the right solution for every customer.
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What You'll Bring
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1-2+ years' experience in a Helpdesk, Service Desk or similar IT support role
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Experience troubleshooting and supporting Windows PCs and/or Apple Macs
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Knowledge of home and small business networks
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Excellent verbal and written communication
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Current Australian Driver's Licence
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Experience in Some of the Following
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You don't need experience in everything, but exposure to some of these technologies will be highly regarded:
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Microsoft 365 administration and support
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Desktop hardware and software troubleshooting
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Windows operating systems
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Antivirus and endpoint security solutions
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Active Directory
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IP networking and network services
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Firewalls and cyber security solutions
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Backup software and disaster recovery solutions
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Mobile device support (Android, iPhone and iPad)
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Remote support and helpdesk ticketing systems
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Helpdesk Support Technician
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IT Services | Darling Downs Region
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Computer Troubleshooters Toowoomba West is a growing IT Services provider delivering consulting, support and managed services to homes and businesses throughout the Darling Downs.
n
We're looking for a passionate, customer-focused Helpdesk Support Technician to join our team. If you enjoy solving technical problems, helping people, and working with a wide range of technologies, we'd love to hear from you.
n
About the Role
n
As a Helpdesk Support Technician, you'll provide remote and onsite support to a diverse range of clients. No two days are the same. You'll troubleshoot technical issues, assist users with hardware and software problems, and help deliver exceptional customer service.
n
About You
n
You're naturally curious about technology and genuinely enjoy helping people. You can diagnose problems efficiently and explain technical concepts in plain English rather than confusing jargon.
n
You take pride in delivering professional, friendly service and are committed to finding the right solution for every customer.
n
What You'll Bring
n
n
1-2+ years' experience in a Helpdesk, Service Desk or similar IT support role
n
Experience troubleshooting and supporting Windows PCs and/or Apple Macs
n
Knowledge of home and small business networks
n
Excellent verbal and written communication
n
Current Australian Driver's Licence
n
n
Experience in Some of the Following
n
You don't need experience in everything, but exposure to some of these technologies will be highly regarded:
n
n
Microsoft 365 administration and support
n
Desktop hardware and software troubleshooting
n
Windows operating systems
n
Antivirus and endpoint security solutions
n
Active Directory
n
IP networking and network services
n
Firewalls and cyber security solutions
n
Backup software and disaster recovery solutions
n
Mobile device support (Android, iPhone and iPad)
n
Remote support and helpdesk ticketing systems
n
n
Helpdesk Support Technician
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IT Services | Darling Downs Region

📌 Helpdesk Supprt Technician (Toowoomba)
🏢 Computer Troubleshooters-Toowoomba West
📍 Toowoomba