Job Description
Level 3 IT Support Technician - Managed Services Provider (MSP)
n
IT&C; Managed IT Services – Eight Mile Plains QLD
n
Career development - company-funded Microsoft and industry certifications
n
Ongoing mentoring and support from the leadership team
n
Great workplace culture and regular team events
n
Exposure to a wide range of projects and technologies
n
Work-life balance flexibility (WFH, office, client sites)
n
Free parking, right outside our office
n
About IT&C;
n
We are a leading Technology Solutions Provider (TSP) with a national presence.
n
Our goal is to deliver high-quality technology solutions and foster ongoing partnerships with our customers.
n
Our offices are located in Sydney, Central Coast, Melbourne, Gold Coast, Brisbane, and Bundaberg.
n
We are a Microsoft Cloud Solution Provider (CSP) direct partner, Sophos partner, Datto partner and ConnectWise partner.
n
About the Role
n
We are looking for experienced L3 IT Support technicians with excellent customer service skills to join our Brisbane (Eight Mile Plains) Service Desk team.
n
What You'll Do
n
n
Own Your Day: Shape your schedule around client-facing service desk tickets, both remote and onsite
n
Lead With Expertise: Resolve complex technical challenges across diverse technologies while maintaining a personal, customer-first approach
n
Drive Innovation: Play a pivotal role in maintaining our clients' infrastructure and cloud environments, ensuring they are always in the green
n
Grow With Our Team: Mentor junior team members and be mentored by senior team members
n
n
Main Duties & Responsibilities
n
n




Deliver exceptional customer service and manage multiple tickets across multiple clients
n
Provide remote and onsite support for desktop computers, servers, networks, and other IT systems - no two days will ever be the same!
n
Document all support activities and maintain detailed records of incidents and resolutions
n
Take escalations from junior technicians and apply your expertise to resolve them
n
Maintain vendor certifications (e.g. Microsoft, Sophos, Datto - to name a few)
n
n
Required Skills/Experience
n
n
Recent hands-on experience in a Managed Service Provider (MSP) in a similar role
n
Strong experience with Windows Desktop Operating Systems and common software applications
n
Strong experience with Microsoft 365 and Windows Server management
n
Experience with Microsoft Exchange
Online/Intune/Defender
management
n
High-level understanding of Networking Technologies
(DHCP/DNS/LAN/VLAN/WLAN/WAN)
n
Experience with Endpoint Protection and Backup/DR technologies
n
Ability to communicate technical and non-technical concepts to a wide range of stakeholders
n
Experience with ConnectWise PSA and Datto RMM preferred, or other PSA/RMM systems
n
n
Personal Attributes
n
n
A valid driver's license and your own roadworthy vehicle
n
Current Microsoft 365/Azure certifications - required
n
Exceptional communication and proven stakeholder management experience
n
Exceptional attention to detail and time management skills
n
Ability to work autonomously and within a team
n
Eager to continuously grow and improve technical skills
n

📌 Level 3 It Support Technician - Managed Services Provider (Msp) (Queensland)
🏢 IT&C Managed IT Services
📍 Queensland