Job Description
We are seeking an experienced and motivated person to join our well-established patient focused medical practice.
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This is an exciting prospect for an experienced, highly organised and proactive professional who is passionate about healthcare, and is committed to supporting both patients and staff.
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We are a well established practice in Parkinson, and have a close-knit team of GPs, RNs, Allied Health and Admin staff.
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Join a supportive, passionate team committed to delivering exceptional patient care while fostering a positive and collaborative workplace. We're looking for an experienced Practice Operations and Reception Manager who enjoys leading from the front, supporting their team, and ensuring the smooth day-to-day operation of a busy medical practice.
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Key Responsibilities
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You'll oversee the daily operations of the practice while remaining hands-on in reception and team coordination.
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Lead the day-to-day operations of the practice, ensuring efficient workflow and excellent patient service.
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Support, mentor, and supervise reception and clinical staff.
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Work regularly on reception, including patient enquiries, appointments, billing and providing coverage during busy periods.
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Prepare reception and nursing rosters, coordinate leave and arrange replacement staff where required.
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Coordinate doctor meetings, maintain effective communication with clinicians and support doctor recruitment.
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Manage Medicare reconciliation, PRODA submissions, and PIPs, WIPs, BBIP and other practice incentive claims.
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Oversee billing, third-party invoicing, and financial reporting.
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Coordinate practice maintenance, supplies, room allocation and resolution of patient enquiries and complaints.
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About You
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Previous experience in a Medical Practice Operations or similar operational role.
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Strong leadership, communication and organisational skills.
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Experience with Best Practice Software, HotDoc and PRODA.
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Sound knowledge of Medicare billing, practice incentives and compliance requirements.
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Experience with workforce rostering, payroll coordination and financial administration.
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A positive, team-oriented approach with a bright, professional attitude.
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The confidence to work independently while collaborating closely with doctors, nurses and practice owners.

📌 Practice Operations & Reception Manager (Queensland)
🏢 Neilson Martin Pharmacy Group
📍 Queensland