Job Description
Customer Relationship Manager
n
$*******k + Super + Commission
n
Sydney, Melbourne, Brisbane (Hybrid)
n
A leading organisation is looking to hire a Customer Relationship Manager to join its Regulatory Compliance sales team. This is a high-energy, results-driven environment where performance is recognised, wins are celebrated, and success is visible.
n
This role suits individuals who are proactive, commercially minded, and motivated by building long-term customer value while driving revenue growth.
n
The Role
n
Joining a high-performing Regulatory Compliance team, the Customer Relationship Manager will take ownership of an established portfolio, focusing on retention, renewals, and account growth.
n
This is a relationship-led position with a strong commercial edge. The successful candidate will work closely with Product Specialists and internal stakeholders to understand client needs, identify gaps, and deliver tailored solutions.
n
While not a pure new business role, there is a clear expectation to identify and convert upsell opportunities across the customer base.
n The role can be based in Sydney, Melbourne, or Brisbane, with hybrid working (typically one day per week in the office).
n
Key Responsibilities
n
n
Manage and grow a portfolio of 90+ Regulatory Compliance customers
n
Drive customer retention, renewals, and satisfaction
n
Identify and convert upsell opportunities within existing accounts
n




Deliver regular client engagement and solution demonstrations
n
Partner with Product, Content, and Marketing teams to uncover growth opportunities
n
Build and maintain a strong pipeline to meet renewal and upsell targets
n
Develop relationships with internal and external stakeholders
n
Maintain accurate CRM data and sales forecasts
n
n
Requirements
n
n
Experience within Risk & Compliance, SaaS, Legal, or Professional Services
n
3–5 years in Relationship Management or Customer Success with a sales component
n
Proven background in solution or subscription sales
n
Strong ability to balance account management with revenue growth
n
Excellent communication and listening skills
n
Comfortable managing multiple accounts and priorities
n
Strong understanding of the risk and compliance landscape
n
Target-driven, collaborative, and solutions-focused
n
n
What's on Offer
n
n
Competitive base salary + uncapped commission
n
Discounted health plans and optical support
n
Life assurance and income protection
n
Option to purchase additional annual leave
n
Volunteer leave and wellbeing initiatives
n
Birthday leave
n
Employee Assistance Programme
n
Flexible working arrangements
n
Family-friendly advantages
n
Ongoing learning and development
n
Global discounts and wellbeing programmes
n
Electric vehicle novated leasing
n

📌 Account Manager (Victoria)
🏢 Certus Recruitment Group
📍 Victoria