Job Description
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An independent, Australian owned company specialising in the supply of medical device products to ANZ healthcare markets.
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Established in the ****'s, this organisation promotes and sells the best products and brands globally in this niche therapy area and their innovative products are promoted based on clinical evidence.
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Their recent rapid growth has been achieved by valuing their customers and employees, who have contributed to the company's ongoing success.
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THE COMPANY YOU WOULD BE JOINING
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An independent, Australian owned company specialising in the supply of medical device products to ANZ healthcare markets.
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Established in the ****'s, this organisation promotes and sells the best products and brands globally in this niche therapy area and their innovative products are promoted based on clinical evidence.
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Their recent rapid growth has been achieved by valuing their customers and employees, who have contributed to the company's ongoing success.
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WHAT'S IN IT FOR YOU
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Looking for a collaborative, family friendly culture and company who values their people?
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Step up to an amazing role working for a great company who will mentor and guide your career in the right direction.
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Career opportunities exist here.
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WHAT YOU WILL LEAD AND GROW
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This Customer Service Officer position plays a critical role in supporting people living with complex medical needs, along with their carers and healthcare professionals.
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This role is responsible for managing both outbound and inbound communications, handling complex and sensitive enquiries, and providing accurate, non-clinical information regarding medical device products and their appropriate use.
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In addition to addressing complex customer and patient enquiries, the position holds overall responsibility for the coordination, delivery, and ongoing enhancement of a patient support and education program and does include some picking and packing tasks in the office.
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This includes ensuring the program delivers meaningful education, support, and engagement outcomes for patients, while remaining aligned with organisational objectives and compliance requirements.
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This role is a full-time position, based in the office 5 days a week, 8:00AM – 4:00PMwith free on-site parking and access to public transport.
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WHAT EXPERIENCE & SKILLS WILL YOU NEED TO GET THE JOB?
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Demonstrated experience in a customer
engagement/customer
service, patient services, or healthcare support role.
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Strong patient advocacy mindset with high levels of empathy and emotional resilience.
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Excellent communication skills, with the ability to manage sensitive conversations professionally.
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Robust organisational skills and attention to detail.
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Confident working with ERP, CRM, and Microsoft Office systems.
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Solid understanding of healthcare compliance, privacy, and confidentiality requirements.
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Continuous improvement mindset with a collaborative approach to teamwork.
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📌 Accountant | Medical Devices (Victoria)
🏢 PPD Search
📍 Victoria