Job Description
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Previous hotel front office experience preferred.
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Availability to work across a rotating 24/7 roster, including overnight shifts.
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Ability to work independently between 10:00pm and 6:00am.
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Friendly, positive, and guest-focused attitude.
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Strong communication, organizational, and multitasking skills.
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Ability to quickly learn new systems and processes.
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Job Description
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What We're Looking For
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Previous hotel front office experience preferred.
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Availability to work across a rotating 24/7 roster, including overnight shifts.
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Ability to work independently between 10:00pm and 6:00am.
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Friendly, positive, and guest-focused attitude.
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Strong communication, organizational, and multitasking skills.
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Ability to quickly learn new systems and processes.
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Responsibilities
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Key Responsibilities
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Deliver exceptional guest service by responding to guest requests promptly and professionally.
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Manage smooth and efficient check-in and check-out processes.
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Act as the primary point of contact for in-house, arriving, and departing guests.
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Provide local recommendations and assist with leisure and corporate guest enquiries.
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Assist with reservations and booking enquiries.
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Complete the Night Audit process, ensuring daily transactions are accurately balanced and reports are completed.
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Maintain a protected, professional, and welcoming environment during overnight shifts.
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Qualifications
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Ability to quickly learn new systems and processes.
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Fluent written and spoken English.
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Reliable, dependable and committed to delivering excellent service. We are looking for someone seeking a long-term prospect with our team
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Qualifications
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You must have, or be willing to obtain:
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Responsible Service of Alcohol (RSA) Certificate (Approved Manager preferred)
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First Aid Certificate
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Aquatic Rescue Qualification
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📌 Pr Guest Services Agent (Busselton)
🏢 Hilton
📍 Busselton