Job Description
Interchange Bench is currently recruiting for an experienced Client Relations Officer to join one of Melbourne's most highly regarded animal hospitals.
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This is a frontline customer service and administration role where you'll be one of the first points of contact for clients, supporting them through both routine and emotionally sensitive situations while helping ensure a professional, compassionate and efficient experience.
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About the role
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You'll work closely with clients, veterinary teams and internal departments to manage enquiries, appointments, payments and general administration.
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Key responsibilities will include:
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Greeting clients and responding to enquiries face-to-face, by phone and email
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Booking, confirming and managing appointments
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Providing clients with relevant information before and after appointments
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Supporting clients who may be distressed, emotional or grieving
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Managing customer concerns and complaints professionally
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Processing payments, deposits and payment plans accurately
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Maintaining accurate client and patient records
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Assisting with basic animal handling where required
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Interchange Bench is currently recruiting for an experienced Client Relations Officer to join one of Melbourne's most highly regarded animal hospitals.
n
This is a frontline customer service and administration role where you'll be one of the first points of contact for clients, supporting them through both routine and emotionally sensitive situations while helping ensure a professional, compassionate and productive experience.
n
About the role
n




You'll work closely with clients, veterinary teams and internal departments to manage enquiries, appointments, payments and general administration.
n
Key responsibilities will include:
n
n
Greeting clients and responding to enquiries face-to-face, by phone and email
n
Booking, confirming and managing appointments
n
Providing clients with relevant information before and after appointments
n
Supporting clients who may be distressed, emotional or grieving
n
Managing customer concerns and complaints professionally
n
Processing payments, deposits and payment plans accurately
n
Maintaining accurate client and patient records
n
Assisting with basic animal handling where required
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About you
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We're looking for someone who brings empathy, professionalism and strong customer service capability.
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You will ideally have:
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Experience in a busy frontline customer service role
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Excellent written and verbal communication skills
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Strong customer focus and interpersonal skills
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Confidence managing competing priorities
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Strong problem-solving and conflict-resolution skills
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An empathetic and supportive approach
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Good computer literacy and confidence
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A genuine interest in animal welfare.
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Experience within a veterinary clinic, animal hospital, animal shelter or similar environment would be highly regarded, but is not essential.
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If you're an organised and empathetic customer service professional looking for a meaningful role in the animal care sector, we'd love to hear from you!

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