Job Description
Join our team at Rodenstock Australia as a full-time Customer Service Representative based in our Silverwater, NSW office. In this key client-facing role, you will be responsible for providing exceptional customer service and administrative support to our valued customers.
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What you'll be doing
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Handle incoming customer inquiries and orders via phone, email, and chat in a qualified and friendly manner
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Process customer orders and returns in a timely and accurate manner
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Maintain detailed records and documentation of all customer interactions
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Provide product information and recommendations to customers
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Escalate complex issues to the appropriate team members for resolution
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Assist with other administrative tasks as required to support the overall operations of the business
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What we're looking for
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Previous experience in a customer service or client-facing role, ideally within the retail or wholesale industry
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Excellent communication and interpersonal skills with the ability to build rapport with customers
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Strong organisational and time management skills with the ability to multitask and prioritise effectively
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Proficient in using computer systems and software, including CRM and order management tools
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A proactive and solution-oriented approach to problem-solving
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A friendly, professional and customer-focused attitude
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What we offer
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At Rodenstock Australia, we believe in investing in our employees and providing a supportive and rewarding work environment. In this role, you can expect:
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Competitive salary
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Ongoing training and development to enhance your skills
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A collaborative and inclusive team culture
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About us
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Rodenstock Australia is a leading provider of premium eyewear solutions, with a reputation for quality products and exceptional customer service. As a subsidiary of the global Rodenstock Group, we are committed to innovation, sustainability, and supporting the vision health of our customers. Join us and be part of a dynamic and growing team!

📌 Customer Service Representative (New South Wales)
🏢 Rodenstock
📍 New South Wales