The purpose of the Maintenance Co-ordinator position is to lead the maintenance team to optimal outcomes for the business. The Maintenance Team Leader must ensure a smooth handover, post-handover and structural warranty experience for the client whilst ensuring business values and principles are upheld.
Key responsibilities
Preparing handover items such as certificates, warranties, keys, remotes, gift
Preparing documentation to handover to clients
Attending handovers, ensuring home is well presented
Sending email to client with information on how to access their documents and book in the 90-day maintenance inspection
Scheduling 90-day maintenance inspections between the client and the Maintenance Supervisor
Qualifying and scheduling appointments for suppliers and trades as required, providing accurate information and instructions
Scheduling maintenance days between the client, contractors and the Maintenance Supervisor




Responding to client emails in an efficient mannerLiaising with contractors and suppliers to ensure all maintenance matters are resolved in a prompt manner
About you
Strong understanding of the building process
1-2 years experience in a customer service role
Solid time management and prioritizing skills
Excellent attention to detail
Self-motivated with positive attitude to getting things done, proactive and take initiative
Ability to operate autonomously whilst being a team player
Ability to adapt and communicate effectively with a range of stakeholders, clients and own team
Ability to deal with conflict and regular client interactions
Immaculate organisational skills with ability to manage multiple tasks, projects, administration, actioning and follow through
Ability to build and maintain relationships, create trust, boost credibility, and nurture relationships with different types of stakeholders
About us
Arli Homes operates across three brands: Arli Homes, Lumi Homes, and Nido Homes.
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📌 Maintenance Co-Ordinator (Melbourne)
🏢 Arli Homes
📍 Melbourne