GC Tow Trucks Light & Heavy is seeking a professional and organisedDispatcherto join our team on afull-time basisin our new Nerang facility.
This is a critical customer-facing role within our call centre and customer service operations.
As Dispatcher, you will be the vital link between our customers and our tow truck drivers, ensuring efficient coordination of all service calls and maintaining the highest standards of customer satisfaction.
Your ability to manage multiple tasks, prioritise effectively and communicate clearly will be essential to the success of our operations and the safety of our team on the road.
What you'll be doing
Receiving and logging customer service requests via telephone and digital channels
Assigning tow truck jobs to available drivers based on location, capability and current workload
Communicating job details clearly to drivers via radio or mobile communication systems
Tracking the location and status of vehicles and drivers throughout their shifts
Providing customers with accurate estimated arrival times and regular updates on their service requests
Managing customer queries and complaints with professionalism and empathy
Maintaining accurate records of all dispatch activities and customer interactions
Coordinating with drivers to ensure timely completion of jobs and customer satisfaction
Responding to emergency calls and prioritising urgent towing requests appropriately
Ensuring compliance with safety protocols and company procedures at all times
What we're looking for
Strong communication and interpersonal skills, with the ability to remain calm under pressure
Excellent organisational and multitasking abilities with strong attention to detail
Proficiency with computer systems,



dispatch software and mobile communication technologies
Problem-solving skills and the ability to make quick, sound decisions in fast-paced environments
Customer service experience, ideally within a call centre, emergency services or transport/logistics sector
Reliability and punctuality with flexibility to work shifts as required by the business
A professional approach to challenging situations and customer interactions
Relevant customer service or dispatch certification or training is preferred but not essential
Knowledge of the Towing industry is preferred but not essential
Experience with LINKSOFT Tow Manager is preferred but not essential
A valid Queensland driver's licence is essential criteria to be considered for this role.
What we offer
At GC Tow Trucks Light & Heavy, we value our team and are committed to providing a supportive working environment.
We offer competitive remuneration, opportunities for professional development and a workplace culture that prioritises safety and teamwork.
We recognise the importance of work-life balance and aim to provide flexible scheduling where possible.
Our team perks from working within a well-established, growing business that values loyalty and dedication.
About us
GC Tow Trucks Light & Heavy is a trusted provider of towing and roadside assistance services across the Gold Coast region.
With a fleet of modern vehicles and a dedicated team of professionals, we are committed to delivering reliable, efficient and professional service to our customers when they need us most.
We take pride in our safety record, our responsive customer service, and our reputation as a dependable partner in the transport and recovery industry.
Our success is built on the strength of our team and our commitment to operational excellence.
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📌 Dispatcher (Gold Coast)
🏢 GC Tow Trucks Light & Heavy
📍 Gold Coast