Senior Dental Receptionist/Patient Care Coordinator
This is a senior front-of-house position for someone who combines exceptional patient care with solid organisational and staff-management skills. You will play an important role in guiding patients through their treatment journey, supporting the clinical team and maintaining the high level of service for which DR Dental is known.
Key responsibilities
Deliver a warm, professional and highly personalised patient experience
Confidently discuss treatment plans, appointments, fees and payment arrangements with patients
Help patients understand the value, benefits and sequencing of their recommended treatment
Manage the appointment book effectively to support productivity and continuity of care
Oversee day-to-day front-office systems and workflow
Assist with staff coordination, communication and the implementation of practice systems
Manage patient enquiries and concerns with maturity, empathy and discretion
Maintain accurate patient records and administrative processes within Dental4Windows
About you
Significant experience in dental reception and dental treatment coordination
Robust working knowledge of
Dental4Windows (D4W)




The confidence and sensitivity to discuss treatment costs and financial arrangements
Excellent communication and relationship-building skills
A calm, mature and solutions-focused approach
Strong organisational skills and attention to detail
An understanding of the difference between simply providing a service and creating genuine value for patients
About us
DR Dental
is a long-established South Yarra practice providing comprehensive cosmetic, reconstructive, general and preventive dental care. Our approach centres on professional diagnosis, patient education, advanced technology, and long-term relationships. We take the time to help patients understand their dental health and make informed treatment decisions.
A senior and valued position within an established practice
The opportunity to contribute to practice development
A supportive and clinically experienced team
High-quality patients who value comprehensive care
An attractive salary package reflecting the successful applicant's experience and capabilities
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📌 Senior Dental Receptionist/Patient Care Coordinator (Melbourne)
🏢 DR Dental South Yarra
📍 Melbourne