We're on the hunt for a dynamic and super-organized Store Manager who's ready to roll up their sleeves, dive into the action, and take charge of our Footscray Hospital Ground Floor location; ***** Ballarat Road, Footscray, VIC **** , we are keen to get you in as early as possible to set you up for success.
About Us:
Zuppa is a dynamic and fast-growing hospitality business committed to delivering exceptional food, coffee, and service experiences. Our focus is on quality, innovation, and fostering a welcoming environment for both customers and staff. ZUPPA is growing quickly with a total of 8 locations.
About the role
The Store Manager will oversee the daily operations within the business, ensuring excellence in customer service, staff management, and operational efficiency. This role requires a strategic leader with a strong background in hospitality, coffee expertise, and a passion for driving business growth. The ideal candidate will thrive under pressure, effectively manage diverse teams, and adapt to the fast-paced demands of our rapidly growing company.
Key responsibilities
Lead and manage a team of 8-15 staff, fostering a positive and high-performance culture
Oversee daily operations to ensure seamless service delivery and operational excellence
Drive customer service standards, ensuring exceptional guest experiences
Manage procurement processes, supplier relationships,



and inventory control for cost efficiency
Implement quality control measures to maintain product consistency and service standards
Develop and execute strategies for product innovation and menu development
Set and achieve business goals related to sales growth, customer satisfaction, and operational efficiency
Identify and resolve conflicts effectively, maintaining a harmonious workplace
Monitor financial performance, budgeting, and cost management
Weekly meetings with senior management to discuss financial KPI's and areas of improvement in the business
About you
Extensive experience in hospitality operations, with a focus on coffee and food service
Proven track record in managing diverse teams
Strong leadership and interpersonal skills, with the ability to inspire and motivate staff
Expertise in conflict resolution and problem-solving
Experience in procurement, inventory management, and supplier negotiations
Solid understanding of quality control processes and customer service excellence
Creative mindset with a passion for product development and innovation
Goal-driven with solid business acumen and strategic thinking abilities
Ability to perform under pressure and effectively manage multiple tasks and deadlines
Strong skills in working with and leading individuals from diverse backgrounds and personalities
#J-*****-Ljbffr

📌 Store Manager (Hospitality) (Melbourne)
🏢 Zuppa
📍 Melbourne