Job Description
Oscar Wylee is seeking a motivated Warehouse & IT Support Assistant to join our Sydney CBD
n
Head Office team. This is a hybrid role split between our warehouse operations and internal IT
n
support - perfect for someone who's hands-on, tech-comfortable, and enjoys variety in their
n
day-to-day work.
n
In the warehouse half of the role, you'll pick, pack, and dispatch stock orders to our retail stores
n
across Australia and New Zealand, and provide internal retail support to ensure our stores have
n
everything they need - from eyewear stock to marketing materials - to deliver an exceptional
n
In the IT support half, you'll help keep our stores and Head Office running smoothly - assisting with
n
helpdesk tickets, setting up and troubleshooting hardware and POS equipment, and supporting new
n
store IT rollouts.
n
If you have a keen eye for detail, love working in a hands-on role, and want to build both warehouse
n
and IT skills within a growing Australian eyewear brand, this is the perfect opportunity.
n
Key Responsibilities
n
Warehouse & Retail Support
n
n
Pick and pack stock orders for retail stores and head office departments
n
Prepare and dispatch promotional, marketing, and visual merchandising materials
n
Process incoming deliveries and check goods against invoices
n
Maintain stock accuracy through regular counts and organisation of storage areas
n
Liaise with retail, operations, marketing, and IT teams to fulfil urgent store requests
n
Ensure all orders are packed accurately, securely, and meet daily deadlines
n
Keep warehouse and stock areas clean and well-organised
n
n
IT Support
n
n




Provide first-line helpdesk support to stores and Head Office staff (tickets, troubleshooting, password resets, basic software issues)
n
Set up, image, and configure laptops, POS terminals, EFTPOS devices, and other store hardware
n
Maintain inventory and stock levels of IT equipment
n
Assist with IT setup for new store openings and refurbishments
n
Support occasional on-site troubleshooting visits to retail stores
n
Escalate more complex issues to the IT team as needed
n
n
About You
n
n
Has a valid full driver's licence
n
Preferably has a forklift licence, but not essential
n
Comfortable and confident with computers and general troubleshooting; no formal IT background required
n
Physically capable of lifting (up to 20kg) and moving stock (within safe limits)
n
Able to travel into the city and work the hours of 9:00am-5:30pm, Monday-Friday
n
Previous pick packing, warehouse, or IT/helpdesk experience preferred (not essential)
n
High attention to detail and accuracy in all tasks
n
Reliable, punctual, and organised with good time-management skills
n
Ability to work both independently and as part of a team
n
Willingness to learn and pick up new IT skills on the job
n
n
Why Join Oscar Wylee?
n
n
Monday to Friday, full-time role
n
Sydney CBD Head Office location close to public transport
n
Ongoing training and development opportunities across both warehouse and IT skill sets
n
Get a free pair of prescription glasses every six months
n
Treat your loved ones to a Family & Friends discount twice a year
n
Supportive, team-oriented, and inclusive team culture
n
Opportunity to grow your career within a national retail business
n

📌 Warehouse And It Support Assistant (New South Wales)
🏢 Oscar Wylee
📍 New South Wales