Job Description
We are seeking a hands-on AV Service Technician to join our team delivering commercial audio-visual systems across a range of environments including corporate offices, meeting spaces, and collaboration environments.
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This role is primarily focused on service support and commissioning of AV systems, assisting clients with troubleshooting, maintenance, and system optimisation once installations are complete.
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In addition to service work, the role may also include involvement in AV install tasks, working alongside our Install teams. This position suits someone who is a natural problem solver, proactive with their time & effort, enjoys being part of a team but can also work autonomously.
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Key responsibilities
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Manage incoming enquiries & client communications, to respond in an effective & timely manner
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Attend service and support callouts to diagnose and resolve AV faults
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Perform preventative maintenance and system health checks
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Troubleshoot AV, control and basic network issues
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Provide client assistance and basic user guidance when required
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Document service work and maintain record keeping & job tracking
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Provide remote troubleshooting and coordinating onsite service callouts with customers
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Assist with system configuration, testing and commissioning
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Install commercial AV systems including displays, projectors, speakers, control systems, cameras and conferencing systems
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Run and terminate AV cabling including HDMI, Cat6, speaker cable and control wiring
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About you
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Experience installing commercial AV systems
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Understanding of AV signal flow (audio, video and control)
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Ability to read AV schematics and installation drawings
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Experience with AV equipment racks and structured cabling
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Basic networking knowledge (IP addressing, switches, VLAN concepts beneficial)
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Strong troubleshooting and fault-finding ability
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Good communication skills when working with clients and internal teams
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Current driver's license
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Experience with platforms such as Q-SYS, Crestron, Extron, Biamp, or similar (desirable)
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Structured cabling or electrical experience (desirable)
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Work on up-to-date commercial AV deployments
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Exposure to leading AV and collaboration technologies
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Supportive technical team environment
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Opportunity to develop into senior technical roles
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📌 Av Service Technician (New South Wales)
🏢 AV Media Systems
📍 New South Wales