Job Description
At Afford Disability Services, we're focused on improving the lives of people with disability by prioritising their choices, promoting their rights and exploring possibilities together.
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We're looking for an experienced Service Manager to lead our Homes and Living services, supporting our teams to deliver protected, high-quality and person-centred support to the people we serve.
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About the Role
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Reporting to the Operations Manager – Homes and Living, you'll be responsible for the day-to-day management of 4 SIL homes based at Caboolture and Bribie Island and the leadership of our Support Workers.
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This is a varied role where you'll build strong relationships with clients, families, support teams and internal stakeholders, while ensuring our services are well-run, responsive and focused on achieving positive outcomes.
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You'll play an important role in matching clients with the right support, building capable teams, managing service performance and ensuring our services meet quality, compliance and operational requirements.
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What you'll do:
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Lead and support teams of Support Workers to deliver safe, high-quality and person-centred services.
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Build strong relationships with clients, families, carers and external stakeholders.
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Support the onboarding and retention of clients within our Homes and Living services.
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Manage rosters to ensure effective staffing and client-to-staff matching.
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Ensure services are delivered in line with client goals, preferences and NDIS plans.
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Lead a positive, values-driven culture that encourages accountability, collaboration and engagement.
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Manage staff performance, development and workforce capability.
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Work with Head Office teams to support effective payroll, timesheet and people processes.
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Monitor service quality, risks, incidents,



complaints and compliance requirements.
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Support continuous improvement initiatives and use client feedback to improve service delivery.
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Monitor budgets and financial performance within your area of responsibility.
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Work collaboratively with the wider service delivery leadership team to achieve operational goals.
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Drive between Homes and Living sites as required and undertake occasional interstate travel.
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About You:
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We're looking for an experienced people leader who is passionate about disability services and enjoys making a difference through both their team and the services they deliver.
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You'll bring:
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A minimum of Cert 3 in Disability/ Aged Care/ Individual Support and previous experience in the disability or human services sector.
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Experience leading teams within the disability or human services sector.
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Experience managing the financial performance of service delivery teams.
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Strong understanding of person-centred service delivery and a commitment to achieving positive client outcomes.
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Excellent communication, relationship-building and stakeholder management skills.
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Strong organisation and time management skills, with the ability to manage competing priorities.
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A collaborative approach and the ability to work effectively with teams across the organisation.
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Proficiency in Microsoft Office and client information management systems.
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A current First Aid Certificate.
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A current Working with Children Check (WWCC)/ Blue Card (or willingness to obtain one)
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A current NDIS Worker Screening Check (or willingness to obtain one).
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Willingness to complete a National Police Check through Afford's pre-employment compliance process.
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A current Australian C Class driver's licence and the ability to travel between sites.
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A genuine commitment to supporting people with disability to exercise choice, achieve their goals and live the life they want.
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Why Join Afford?
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NFP Salary Packaging – increase your take-home pay with up to $15,900 salary packaging + $2,650 meal and entertainment benefits.
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Purpose-driven work – make a meaningful difference in the lives of people with disability.
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Career development – access learning and development opportunities and opportunities to grow your career.
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Additional leave – receive bonus leave on each work anniversary.
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Purchase additional annual leave – enjoy greater flexibility with your leave.
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Fitness Passport – access discounted gym and fitness facilities.
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Supportive culture – work with a team that values being kind, clear, collaborative and open to new ideas.
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About Afford
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Afford exists to create an inclusive world where human rights are realised – a world where people of all abilities can come together to share in life's adventure.
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Our values guide everything we do. We are Kind, Clear, Team and Explore.
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If you're an experienced disability services leader looking for a role where you can lead great teams and make a genuine difference to people's lives, we'd love to hear from you.
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To learn more about Afford and what we do, visit .

📌 Service Manager - Moreton Bay (Queensland)
🏢 Afford
📍 Queensland