Newly Created Role | Brain Hub & Brain Hub Kids
$35–$40 per hour + super + performance incentive | Sydney
As Brain Hub and Brain Hub Kids continue to grow, we're creating a dedicated
Patient Intake Coordinator
to own the new patient journey from first enquiry or referral through to commencement of care.
Working across our
adult and paediatric services
, you'll support patients, children and families navigating neurological, developmental and other complex conditions. This requires warmth, sensitivity and the ability to make what can be an overwhelming healthcare journey feel clear and well supported.
This is an opportunity to
shape a newly created function
within our specialist multidisciplinary clinics.
About the role
This is a part-time role with the possibility of evolving into full-time.
You'll be the key point of contact for recent patients, families and referrers, working across adult and paediatric services to support patients, children and families navigating neurological, developmental and other complex conditions. This requires warmth, sensitivity and the ability to make what can be an overwhelming healthcare journey feel clear and well supported. You'll own the new patient journey from first enquiry or referral through to commencement of care.
Key responsibilities
Managing new enquiries and referrals
Proactively following up prospective patients and families
Building rapport and understanding what people need
Confidently explaining services, fees and next steps
Coordinating intake, onboarding and initial appointments
Supporting NDIS intake and administrative requirements
Maintaining an organised enquiry and referral pipeline
Ensuring a seamless handover into ongoing care
Working closely with Care Coordinator, Patient Services and Lead Clinicians to create a connected patient journey from first contact through to ongoing care




About you
Exceptional customer or patient experience skills
Strong relationship management and proactive follow-up
Healthcare, allied health, disability or NDIS experience
Confidence discussing services, fees and value
Excellent communication, organisation and attention to detail
Team player who rolls up their sleeves and helps their peers
Experience managing enquiries, clients or a customer pipeline
Empathy and confidence communicating with parents, families and people navigating complex healthcare needs
Experience in customer engagement, customer success or service-based sales highly regarded, particularly when combined with healthcare, paediatric or NDIS experience
Paid NSW Working with Children Check, National Police Check, NDIS Worker Screening clearance and satisfactory reference checks required
About us
Brain Hub and Brain Hub Kids is a growing multidisciplinary organisation where patient experience matters, with genuine ownership and the opportunity to help shape a newly created role.
You'll join a growing specialist multidisciplinary organisation and work closely with our
Care Coordinator, Patient Services and Clinical teams
, with genuine ownership of one of the most important stages of the patient journey.
We're investing in clearer processes, systems and automation so our people can spend more time on relationships, judgement and patient experience.
$35–$40 per hour + superannuation
, depending on experience and capability, plus a
performance incentive scheme
linked to agreed patient engagement, service and business performance measures.
Employment Requirements
The successful candidate will be required to hold or obtain:
Paid NSW Working with Children Check
satisfactory National Police Check
NDIS Worker Screening clearance appropriate to the role
satisfactory employment and reference checks.
#J-*****-Ljbffr

📌 Patient Intake Coordinator (Sydney)
🏢 Brain Hub
📍 Sydney