Job Description
Customer Service Representative | Metroll Minto
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Join one of Australia's leading manufacturers and suppliers of quality steel building products.
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Metroll is a trusted name in the Australian construction and manufacturing industry, supplying roofing, cladding, rainwater, structural and fencing products across the country. We are currently seeking a motivated and customer-focused Customer Service Representative to join our team at Minto and play a key role in delivering exceptional service to our valued customers.
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About the Role
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As a Customer Service Representative, you will be the first point of contact for customers, providing professional support and ensuring a positive customer experience from initial enquiry through to order fulfilment.
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Working closely with the sales, production and operations teams, you will assist customers with product enquiries, quotations, order processing and delivery coordination.
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Your responsibilities will include:
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Responding to customer enquiries via phone, email and face-to-face interactions
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Preparing quotations and processing customer orders accurately and efficiently
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Providing product information and support to customers, builders, contractors and trade partners
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Coordinating with production and logistics teams to ensure timely delivery of orders
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Managing customer records and maintaining accurate data within company systems
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Resolving customer issues and enquiries in a professional and timely manner
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Building and maintaining strong relationships with new and existing customers
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Assisting the sales team with administrative and customer support activities
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About You
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To be successful in this role,



you will bring:
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Previous experience in customer service, internal sales, administration or a similar role
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Strong communication and relationship-building skills
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Excellent attention to detail and organisational skills
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The ability to manage multiple priorities in a fast-paced setting
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Confidence using Microsoft Office and computer-based systems
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A positive attitude with a strong commitment to customer satisfaction
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Experience within manufacturing, construction, building products or industrial industries
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Knowledge of steel building products or the construction industry
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Experience working with customer, sales or order management systems
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Why Join Us?
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When you join Metroll, you will enjoy:
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The opportunity to join a well-established Australian manufacturing business with a strong reputation
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Stable, full-time employment based in Minto
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A supportive team culture and collaborative work environment
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Ongoing training and professional development opportunities
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The opportunity to build a long-term career within a growing national organisation
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If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.
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Metroll is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.
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Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.
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If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.

📌 Customer Service Representative (New South Wales)
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