$37 – $40 per hour + super | Approx. $73,000–$80,000 + super
1x role based in Alexandria & 1 role Based in Kogarah
Permanent Full-Time
Monday to Friday
Immediate Start
$37 – $40 per hour + super | Approx. $73,000–$80,000 + super
1x role based in Alexandria & 1 role Based in Kogarah
Organisation
Join a leading organisation specialising in women's health & services, committed to providing exceptional care and support throughout each patient's journey. Working alongside a highly experienced team of specialists, nurses and healthcare professionals, you'll be part of a supportive and fast-paced environment where patient experience is genuinely at the heart of everything they do.
This is a Permanent Full-time position. Monday to Friday schedule. 2x roles: 1x based in Kogarah & 1x based in Alexandria.
Role
As the Patient Services & Administration Coordinator, you will be one of the key non-clinical points of contact for patients, supporting them throughout their treatment journey and ensuring they feel welcomed, informed and cared for. This is a varied, people-focused role combining customer service, administration, appointment coordination and patient support. You'll communicate with patients face-to-face, over the phone and via email while working closely with specialists, nurses and internal teams to ensure a seamless patient experience.
This would suit someone coming from medical administration, patient services, customer service, professional services or another high-touch service environment who is organised, empathetic and confident managing sensitive conversations.
Key Responsibilities
Act as a key point of contact for patients throughout their treatment journey, providing warm, professional and empathetic support.
Coordinate patient registrations, appointments, calendars and administrative requirements.
Respond to patient enquiries across phone, email and face-to-face channels.
Liaise closely with specialists, nurses, counsellors,



finance and other internal teams to coordinate patient requirements.
Maintain accurate patient information, documentation and records while ensuring confidentiality at all times.
Discuss treatment costs with patients and assist with processing payments and associated documentation.
Coordinate referrals and documentation relating to Medicare and other billing requirements.
Ensure pre-treatment administrative requirements and documentation are completed within required timeframes.
Provide an exceptional concierge-style experience to patients attending the clinic.
Requirements
Previous experience in a customer-facing administration, coordination or patient services role within a fast-paced workplace.
Healthcare, medical reception, allied health or specialist practice experience would be highly regarded, but is not essential.
Strong administration skills including appointment scheduling, data entry and document management.
Confident communicating with customers/patients both over the phone and face-to-face.
Excellent interpersonal skills with a genuine passion for delivering an exceptional customer experience.
High level of empathy, emotional intelligence and discretion when dealing with sensitive or personal information.
Robust attention to detail and the ability to juggle competing priorities in a busy environment.
Experience using patient management systems, electronic medical records or similar CRM/database systems would be advantageous.
Knowledge of Medicare/PBS processes would also be advantageous but is not essential.
Positive, proactive and collaborative approach with the ability to remain calm and professional in sensitive situations.
What's in it for you?
This is a fantastic prospect to join a respected organisation where you can combine your administration and customer service skills in a role that genuinely makes a difference to people's lives. You'll work as part of a collaborative healthcare team while building valuable experience within the growing women's health sector.
#J-*****-Ljbffr

📌 Patient Services & Administration Coordinator (New South Wales)
🏢 Talent Connect Australia
📍 New South Wales