Job Description
About Hearth
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Hearth is a registered NDIS and TAC disability support provider, committed to driving meaningful change in the sector.
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We deliver innovative services and create nurturing environments that improve the quality of life for people with disabilities. At Hearth, we pride ourselves on fostering a culture of care, development, and mutual respect for our participants, our support workers, and our team.
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About the role
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We're looking for an experienced and proactive Senior Services Coordinator to lead effective rostering and scheduling, ensuring seamless and consistent support for our participants.
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You'll manage scheduling enquiries, coordinate resources, respond to last-minute changes, and minimise service gaps, provide great customer services — all while maintaining compliance with SCHADS, Fair Work, WHS and NDIS requirements.
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If you thrive in a fast-paced environment, are highly organised, and are passionate about continuity of care and quality service delivery, we'd love to hear from you.
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What you'll be doing
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Answer and triage client service calls based on urgency, risk, and participant needs
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Proactively manage rosters, responding to unplanned changes and striving towards zero gaps
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Monitor and action roster gaps due to support worker leave or cancellations
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Review and approve support worker leave and communicate impacts to relevant stakeholders
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Match support workers to participants based on skills, availability, preferences, and diversity
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Act as the first point of contact for scheduling enquiries from participants, families, and support workers
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Ensure rosters and service delivery comply with SCHADS Award, NDIS standards,



and organisational policies
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Maintain accurate documentation, case notes, and scheduling records in Brevity and Teams
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Escalate incidents, risks, and complaints appropriately and in a timely manner
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Contribute to continuous improvement, quality, safety, and risk management practices
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Requirements
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What we're looking for
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You are calm under pressure, highly organised, and solutions-focused.
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You enjoy, coordinating complex schedules, and ensuring people receive the support they need , when they need it.
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Experience in scheduling, rostering, or workforce coordination (disability, aged care, or community services preferred)
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Strong communication, and stakeholder engagement skills
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A solid understanding of the NDIS framework, SCHADS Award, and workforce compliance
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Excellent organisational and problem-solving abilities with the capacity to manage competing priorities
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A person‐centred approach aligned with NDIS goals and values
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Intermediate computer skills and experience using scheduling or CRM systems (Brevity desirable)
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Qualifications in Disability, Community Services, or a related field are desirable but not essential.
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Benefits
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Why work at Hearth?
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At Hearth Support Services', we are committed to supporting our employees' wellbeing and professional development.
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In addition to a competitive salary, you will have access to a range of advantages, including:
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Hybrid work arrangements (3 days office/2 days WFH)
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Comprehensive training, professional development and career opportunities
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Employee assistance program for free and confidential counselling
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Excellent team environment
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📌 Senior Services Coordinator (Victoria)
🏢 Hearth Australia
📍 Victoria