Key responsibilities
Welcoming guests and providing a friendly, professional check-in and check-out experience
Managing reception enquiries, bookings, payments and guest requests
Acting as the Duty Manager during assigned shifts and taking responsibility for the property
Responding confidently to guest issues and resolving problems as they arise
Supporting the safety, security and wellbeing of guests
Completing end-of-shift procedures and handovers
Working closely with housekeeping, maintenance and other team members
Helping create a fun, social and welcoming environment for our guests
Ensuring BUNK's standards and procedures are maintained throughout your shift
About you
Has previous experience in accommodation, hospitality, tourism or customer service
Is confident working independently and making decisions
Has strong communication and problem-solving skills




Is comfortable dealing with challenging guest situations
Can remain calm and professional when things get busy
Has a genuine interest in providing great guest experiences
Is reliable, organised and takes responsibility for their shift
Is comfortable working evenings and weekends
Has previous Duty Manager or supervisory experience (preferred, but not essential)
Previous hostel or hotel reception experience will be highly regarded
About us
BUNK Brisbane is a busy, social hostel environment where no two shifts are quite the same. You'll work with an international mix of guests and a team that values personality, initiative and excellent hospitality.
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📌 Duty Manager / Receptionist (Queensland)
🏢 BUNK Brisbane
📍 Queensland