Job Description
Tranby Aboriginal Co-operative Limited – Glebe NSW
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Tranby National Indigenous Adult Education and Training
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Education and Training
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Student Services
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Student Support Officer at Tranby National Indigenous Adult Education and Training
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Fulltime employee, onsite: 13 Mansfield Street, Glebe NSW
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Annual salary $85,000 + super
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FBT exemption benefits available
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Your new company
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Tranby National Indigenous Adult Education and Training is a not for profit, Indigenous organisation committed to advancing educational opportunities for Aboriginal people and Torres Strait Islanders nationwide. We offer a number of qualifications and opportunities to provide students with new skills, knowledge and experience to empower individuals to positively contribute to their communities and their futures.
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Your new role
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The Student Support Officer is responsible for supporting students through both face-to-face and online delivery modes, ensuring the students remain engaged and connected throughout their learning journey. This role will be specifically working towards a recent course being developed - CertificateIV in Community Development with a focus on domestic,familyand sexualviolence (DFSV) work. This role works within the Academic Team and is responsible for:
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Providing culturally safe, student-centered support throughout the student lifecycle
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Establishing and maintain positive relationships with students
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Conducting regular student check-ins via phone, Teams, email, face-to-face interactions and the Student Management System (Wisenet)
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Monitoring and supporting attendance, participation, progression and engagement
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Identifying students at risk and implementing support strategies
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Maintaining accurate student contact and support records
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Supporting student wellbeing through referral pathways where appropriate
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Providing on-campus support during workshops, training sessions and intensive delivery blocks
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Assisting students with navigation of learning resources and assessment requirements
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Supporting trainers with classroom administration and student engagement activities
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Assisting with student orientation and onboarding activities
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Organising travel and accommodation and catering
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Assisting with the collection and collation of student data and documentation required by training regulators and funding bodies
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Correctly entering and maintaining student data in the Student Management System (Wisenet).
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Scheduling live assessments
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Administering the Class Rolls for students attending training on campus
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Administering Student Evaluation Forms
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What you will need to succeed
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3+ years of experience in previous roles which included:
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Working in a team with shared accountability for student success
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Computer skills including the ability to use spreadsheets, online meetings, word-processing programs and a Student Management System
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Evidence of the ability to implement policies and procedures
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Evidence of the ability to refer to staff in specialist areas where required
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Tranby has a strong commitment to employing Aboriginal and Torres Strait Islander people into this role. Aboriginal and Torres Strait Islander people are therefore strongly encouraged to apply.
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Tranby will not work with unsolicited recruitment agencies on this role.

📌 Student Support Officer (New South Wales)
🏢 Tranby Aboriginal Co-operative
📍 New South Wales