The Shift Manager is responsible for running a safe, efficient, and profitable shift in the restaurant, ensuring every customer receives a fast, accurate, and friendly experience in line with brand standards.
Key responsibilities
Open or close the store as rostered
Allocate crew across stations based on forecasted demand
Adjust staffing in real time to manage speed of service and labour cost
Monitor food safety and quality throughout the shift, completing required checks in eOPS and Donesafe
Step in immediately to correct any deviation from standard
Handle customer complaints on the floor
Coach crew on performance in the moment
Escalate anything requiring manager or owner attention
Manage cash handling and till reconciliation for their shift
Maintain a clean and secure environment and brief the next shift manager on anything outstanding
About you
Lead by example
Keep the crew motivated
Hit the shift's targets for speed, accuracy, and cleanliness
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📌 Shift Manager (Melbourne)
🏢 Petrovic business group
📍 Melbourne