Job Description
About Us
n
Let's go on an adventure together! Hey there, we're G Adventures. We're one of the world's leading small group travel companies, and we've always believed that travel isn't just about where you go — it's about how it changes you. For the last 35 years, we've set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible.
n
Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it. At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn't just accepted, it's downright celebrated. For our office crew — you wanna rock a t-shirt with your dog's face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office?
n
We love that — and we've got you. Wanna spend your days with people you genuinely like? Us too — and we're pretty sure you'll fit right in, wherever that is. Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time. Feel like this could be the right fit? We think so too, and we're already way too excited to meet you.
n
About the Role
n
If you are someone who loves organisation, administration and leading others, with a passion for travel and a good understanding of New Zealand and Australia as travel destinations, keep on reading! Our Oceania Operations team is on the hunt for a superstar Tour Staff Coordinator! This isn't your average desk job—it's a high-energy balance of championing our legendary Tour Leaders on the road and collaborating with the rest of the Operations team to deliver world-class tours across Australia and New Zealand.
n
If you're ready to lead by example and help us create life-changing experiences for travelers from every corner of the globe, we want to hear from you. Based in our vibrant Brisbane office, this is a hybrid position, where a set number of days is required in office. Offering the best of both worlds: office collaboration and flexible focus,



you'll have access to world-class systems and the full backing of our global community. You'll be sharing on-call emergency support on a rotational basis to ensure our tours run like clockwork, 24/7.
n
If you're hungry for growth and ready to take the next step with the world's leading adventure travel company,
n
What you'll be doing
n
Tour Leader Support
n
n
Support Tour Leader recruitment, onboarding and performance management
n
Assignment of tour staff trips, training programs and learning modules
n
Maintain and upkeep tour leader profiles on multiple platforms
n
Support tour leader growth and development through coaching and mentoring
n
Support with quarterly Tour Leader performance reviews
n
Support global tour leader initiatives
n
Foster a culture of collaboration and innovation through ongoing brainstorming and other sessions with our Tour Leaders
n
n
On tour operations and admin
n
n
Lead Tour Leader trip rostering and logistics
n
Conduct pre trip briefings and tour leader 1:1's
n
Maintain and contribute to improving Tour Leader resources
n
Support tour leaders with on trip group management, complaint resolution, itinerary disruptions and incident management
n
Support Tour Leaders with learning and adhering to all procedures and processes, inclusive of incident reporting
n
Share responsibility for the emergency phone in rotation with the regional operations team
n
Support in pre and on tour itinerary disruption planning and management
n
Support with on tour budget reconciliation
n
Build and maintain strong relationships with all stakeholders, both internal and external
n
Collaborate with the operations team on regional projects
n
Contribute to the culture and growth of the Oceania Operations Team and broader G Adventures community
n
n
Who We're Looking For (Your Superpowers)
n
n
2+ years in the tourism industry.
n
Being a Tour Leader (CEO) before is a plus!
n
Robust administration skills including proficiency with Google Suite
n
Ready to travel/train on the road as/when needed.
n




Know your way around Australia and New Zealand.
n
Amazing customer service and communication skills
n
Strong leadership skills, with a desire to foster growth in our tour leader (CEO) team
n
Self-motivated, super organized, great at admin, and a problem-solving whiz.
n
n
What Do We Offer You?
n
n
Competitive Total Rewards Package, including exclusive travel perks!
n
Additional days off, including on your birthday!
n
Vacation time for you to recharge
n
Enhanced Parental Leave
n
Meaningful Employee Recognition Program
n
Learning and Growth Opportunities
n
Employee Resource Groups *Applicable based on location*
n
n
Please note that Artificial Intelligence (AI) is used in the selection or interview process.
n
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
n
Let's go on an adventure together! Hey there, we're G Adventures. We're one of the world's leading small group travel companies, and we've always believed that travel isn't just about where you go — it's about how it changes you. For the last 35 years, we've set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible.
n
Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it. At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn't just accepted, it's downright celebrated. For our office crew — you wanna rock a t-shirt with your dog's face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office?
n
We love that — and we've got you. Wanna spend your days with people you genuinely like? Us too — and we're pretty sure you'll fit right in, wherever that is. Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time. Feel like this could be the right fit? We think so too, and we're already way too excited to meet you.

📌 Tour Staff Coordinator, Oceania (Queensland)
🏢 G Adventures
📍 Queensland