Job Description
IT Helpdesk Officer
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Bepassionate. Be progressive. Hawkesbury City Council.
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Salary negotiable $80k to $96k + Super
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9 Day Fortnight
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Fitness Passport Option+ In office Parking
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Hawkesbury City
n Council is the largest local government area in metropolitan NSW covering 2,800
n square kilometres, incorporating both urban and rural communities. We are committed to working together to
n deliver outcomes for the community through innovation and best practice.
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Hawkesbury City Council strives to be an inclusive workplace
n for all people. We welcome and encourage applications from all ages and
n genders, Aboriginal and Torres Strait Islander peoples, people from culturally
n diverse backgrounds, the LGBTIQ+ community, veterans and people with
n disabilities.
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The Role
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Reporting to the Senior Network
n Administrator and based in Windsor, the IT Helpdesk Officer is the first line
n of contact for users by providing technical helpdesk support to Council Staff via phone calls,
n emails and in person. Your typical duties will include; call response,
n business application support, hardware faults, customer support of programs on
n PC's and LAN and administration support to the IT team. You will display a high
n level of customer service assisting employees with all IT related enquiries.
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About You
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You have demonstrated experience in managing and maintaining IT
n Support and Systems Helpdesk, with the ability to support both technical and non-technical
n users. You will have strong problem solving skills and the ability to manage
n competing priorities, implement change,



and deliver solutions. You are a proactive, adaptable professional with strong communication and interpersonal skills, with the ability to work independently or as part of a team.
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Tertiary qualifications in Information Technology, IT Certification or working towards completing, or relevant industry experience
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Demonstrated ability to provide desktop and application support
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Excellent customer service and communication skills
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Demonstrated business analysis and problem solving skills
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The right to live and work in Australia
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Class C Drivers Licence
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WHS General Construction Work in NSW
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Working with Children Check (WWCC)
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Successful applicants will be required to undergo background (police) checks and medical declaration
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Certificate in Information Technology Infrastructure Libraries (ITIL)
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Knowledge and Awareness of cybersecurity principles and frameworks
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Knowledge and understanding of IT network protocols
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Experience with local government software such as Financials / Property and Rating / Records Management systems
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The Rewards
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An attractive
n salary will be negotiated with the successful applicant commensurate with
n qualification, skills, and experience.
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Rostered Day Off
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Flexible work arrangements
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Health and Wellbeing Program
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Long Service Leave after 5 years
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Training and Development Opportunities
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Employee Reward and Recognition program
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Fitness Passport Option
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Social Club - BBQs, Christmas parties, raffles and activities
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Employee Assistance Program for employees and their family
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📌 It Helpdesk Officer (South Australia)
🏢 Careers at Council
📍 South Australia