Job Description
Technical Lead – Amazon Connect / AWS / Contact Centre Platforms – Federal Govt
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Prominent Federal Government Agency with offices in all states!
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Initial 12 month contract + 12 month extension option
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Work on large-scale cloud contact centre solutions and earn rewarding hourly rates $
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We are seeking four experienced Contact Centre Systems Technical Leads to join a leading Federal Government Agency. The successful Technical Lead will lead the design, development and enhancement of enterprise cloud-based contact centre platforms, delivering cutting-edge AWS solutions that support critical customer service capabilities. You will be offered an initial 12 month contract with a further 12 month extension option and receive a rewarding hourly rate.
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Responsibilities
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Designing, building and supporting cloud-based contact centre solutions using AWS Amazon Connect
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Developing AWS microservices solutions using Lambda, API Gateway, S3,



DynamoDB and Step Functions
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Leading integrations between contact centre platforms and enterprise systems
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Implementing Infrastructure as Code, CI/CD pipelines and secure cloud delivery practices
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Providing technical leadership, mentoring and stakeholder engagement across complex delivery programs
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Qualifications
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Extensive experience designing and supporting AWS cloud solutions, including Amazon Connect
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Strong experience with AWS microservices, API-led integration and cloud architecture patterns
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Full-stack development experience across front-end applications, APIs and enterprise integrations
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Experience with Terraform, CI/CD pipelines, Git, GitLab and DevOps practices
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Proven ability to lead technical teams and deliver secure, scalable cloud solutions
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Ref: AO51

📌 Technical Lead - Amazon Connect / Aws / Contact Centre Platforms - Federal Govt (Canberra)
🏢 HiTech Personnel
📍 Canberra