Ultimate Security Australia
is a trusted provider of integrated security solutions, delivering high-quality security services and electronic security systems to clients across a range of industries. Our Electronics Team specialises in the installation, maintenance, and servicing of CCTV, alarm systems, access control, and other security technologies.
Due to continued growth, we are seeking a highly organised and customer-focused Service Administrator to join our Electronics Team.
As a Service Administrator, you will be responsible for providing administrative support to the Electronics Service Department, ensuring the efficient management of service documentation, work orders, customer communications, invoicing, reporting, and system records.
What You Will Be Doing
Manage customer portals and service-related documentation
Prepare service reports, customer documentation, and administrative correspondence as required
Process technician service reports and supporting records
Review completed service jobs and ensure all supporting documentation is received and recorded
Monitor open work orders and assist with administrative follow-up to facilitate timely closure
Assist with service-related billing queries and invoice reconciliations
Ensure compliance with customer requirements, company standards, and document control processes
Comply with WHS requirements, emergency procedures, and company policies
What You Will Bring
Excellent time management and organisation - you thrive when things are busy
Experience in industries such as electrical, data communication and air conditioning, HVAC, electronic repairs and maintenance of major tech-brands
Professional communication skills, both over the phone and via email




A natural customer-first mindset
Sharp attention to detail and accuracy
Strong coordination and problem-solving abilities
The ability to work independently while being a outstanding team player
Confidence with MS Word, Excel, and Outlook
SimPro experience and knowledge of security products (CCTV, Access Control, Alarms) is a bonus - but not essential
A proven track record of staying calm and professional under pressure
Why You Will Love Working With Us
A supportive, tight-knit team who works hard and celebrates wins
A well-established, highly respected name in the security industry
Varied, fast-paced work - no two days will ever be the same
Real opportunities for career growth and development
Onsite parking and access to our fully equipped staff gym
Ultimate Security does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Ultimate Security employee, location or address. Ultimate Security is not responsible for any fees related to unsolicited resumes.
Ultimate Security Australia values diversity and encourages interest from Aboriginal and Torres Strait Islander Peoples and people with diverse cultural and linguistic backgrounds.
Please note, visa sponsorship is not available for this position. You must be an Australian Citizen or Permanent Resident at the time of application.
NSW ********* I ACT ******** I QLD ******* I SA ISL-****** I VIC **********S I WA SA***** I TAS ***** I NT SFL****
Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
#J-*****-Ljbffr

📌 Service Administrator (Electronics) (New South Wales)
🏢 Ultimate Security
📍 New South Wales