Scott Cairns Plastic Surgery – Charlestown NSW

Lead the Practice. Grow the Business. Make a Difference.

About the role

This is a hands-on leadership role with responsibility for the day-to-day operation of the practice and playing a key role in its continued growth. You will lead and support the practice administration and nursing teams, manage workflows, rosters and staffing, and ensure an exceptional patient experience from initial enquiry through to treatment and follow-up.

Key responsibilities
Leading and supporting the practice administration and nursing teams
Managing day-to-day practice operations, workflows, rosters and staffing
Ensuring an exceptional patient experience from initial enquiry through to treatment and follow-up
Overseeing consultation, surgical, theatre and referral administration
Managing billing, receipting and debtor processes
Coordinating stock, supplies, equipment and routine supplier relationships
Ensuring practice policies, procedures, privacy and compliance requirements are maintained
Monitoring practice performance and identifying opportunities to improve efficiency and service
Identifying and implementing opportunities to grow the business, improve patient engagement and increase practice performance




Working closely with Dr Cairns and senior management on initiatives that support the continued success of the practice

About you
An experienced Medical Practice Manager, ideally from a specialist or surgical environment, with at least 2 years in a similar role
A confident and capable people leader
Highly organised, proactive and solutions focused
Commercially aware and motivated by business improvement and growth
Passionate about delivering an outstanding patient experience
Confident managing competing priorities in a busy setting
A explicit, confident and professional communicator who can build robust relationships with patients, staff, doctors and external stakeholders.

Expected Days and Times
Monday - 9am-4pm
Tuesday - 9am-4pm
Thursday - 9am-4pm
Friday - 9am-2pm

About us

Scott Cairns Plastic Surgery is a specialist plastic surgery practice in Charlestown, committed to providing patient-centred, compassionate care throughout each patient's surgical journey.

The practice provides a broad range of plastic and reconstructive services, including cosmetic and breast surgery, hand surgery, skin cancer surgery, body sculpting and gender-affirming surgery.
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📌 Practice Manager Maitland
🏢 Scott Cairns Plastic Surgery
📍 Maitland