Job Description
Dilleen Property Group – Strathfield South NSW
Dilleen Property Group is on a mission to help everyday Australians build long-term wealth through strategic property investment.
With offices across Sydney, Melbourne, Brisbane and Perth, we're growing rapidly as more Australians turn to property as a pathway to financial freedom.
Our team is made up of ambitious, collaborative people who believe great outcomes come from working hard together and putting clients first.
We live by a simple philosophy: Respect every person.
Work hard together.
Win as one.
Serve clients relentlessly.
Joining Dilleen Property Group means becoming part of a high-growth, purpose-driven team where your work directly impacts the lives of our clients.
If you thrive in a fast-paced environment, enjoy being part of a supportive team, and want to grow with a company that's scaling nationally, you'll fit right in.
"Grow your career while helping Australians grow their wealth."
We're looking for a Contact Centre Sales Manager.
Great salary, OTE 200k
This role is ideal for someone who is extremely confident, highly motivated and passionate about delivering exceptional customer service while managing our small team of 10 Customer Service Representatives.
You'll be responsible for supporting and guiding the Customer Service Team, overseeing performance, and ensuring consistent, high-quality outcomes aligned with our operational standards and growth goals.
If you enjoy mentoring others, driving team success, and being hands-on in a fast-paced setting, we'd love to hear from you.
You Will
Drive consistent team performance against agreed KPIs
Maintain accurate reporting and data integrity across systems
Ensure team accountability and high standards
Support the development, capability, and confidence of the Customer Service Team




Ensuring high-quality customer interactions across all touch points
Work closely with human resources to develop training programs
Coach, mentor, and motivate sales representatives to hit individual and team targets
Be a reliable link between management and the Customer Service Team
Ensure the call centre runs efficiently by reviewing workflows, handling staffing needs, and assisting with recruitment
Assist develop sales policies, lead channels, and customer service standards
About You.
3+ years of sales leadership experience, strong data analysis skills, and expertise in CRM tools
Formal qualifications in customer service, business, or leadership are well regarded but not essential
Proven experience managing a customer service or call-based teams
Demonstrated experience meeting performance targets and KPIs
Demonstrated success coaching, motivating and leading teams
Strong understanding of lead qualification processes and conversion metrics
Working knowledge of customer service performance frameworks and reporting
Results-driven, with a passion for hitting and exceeding targets
Highly organised, able to manage multiple priorities while staying focused and efficient
Adaptable, resilient, and thrive in a fast-paced, constantly changing environment
Strong written and verbal communication skills and a solutions focussed mindset
Why Dilleen Property?
You will have the benefits of a fully stocked kitchen with snacks & drinks, end of month employee celebrations, games room with go-carts and ping pong, a competitive salary & recognition for your contributions and supportive management fostering growth & development and much more.
We are committed to fostering a work environment that is inclusive, supports flexibility, and welcomes diversity.
We are proud to be an equal opportunity employer.
Aboriginal and Torres Strait Islander people are encouraged to apply.

📌 Call Centre Sales Manager (Sydney)
🏢 Dilleen Property Group
📍 Sydney