BMD Northcliffe Surf Club is looking for a friendly, composed and dependable person to join our team as a permanent part-time Reception and Member Services Officer.
Reception creates the first and last impression of our Club.
The most significant part of this position is warmly greeting customers when they arrive, acknowledging them when they leave and remaining attentive to activity around the entrance.
The role can move quickly between quiet periods and several competing customer requests, so you will need to be comfortable prioritising tasks and remaining friendly and composed when the telephone is ringing and customers are waiting for assistance.
BMD Northcliffe Surf Club
BMD Northcliffe Surf Club is looking for a friendly, composed and dependable person to join our team as a permanent part-time Reception and Member Services Officer.
Reception creates the first and last impression of our Club.
The most important part of this position is warmly greeting customers when they arrive, acknowledging them when they leave and remaining attentive to activity around the entrance.
The role can move quickly between quiet periods and several competing customer requests, so you will need to be comfortable prioritising tasks and remaining friendly and composed when the telephone is ringing and customers are waiting for assistance.
About the position
This is a permanent part-time position offering approximately ***** hours per week, primarily across Thursday, Friday, Saturday and Sunday.
Shifts will include a mixture of morning, daytime and evening work.
Our reception operates from 7:00 am until approximately 9:30 pm or 10:00 pm, depending on the day.




Regular availability across Thursday to Sunday is essential.
Applicants must be available for a combination of 7:00am starts and evening finishes.
Key responsibilities
Warmly greeting customers when they enter and thanking them when they leave
Assisting members and guests with general enquiries
Processing new memberships and membership renewals
Answering incoming telephone calls and directing enquiries
Making and updating restaurant bookings through Now Book It
Entering and processing takeaway orders through SwiftPOS
Monitoring the Club entrance and promptly alerting management to any concerns
Accurately handling payments and customer information
Maintaining a professional, tidy and welcoming reception area
Communicating effectively with Duty Managers and other departments
About you
You will be well suited to this role if you:
Have a minimum 12 months experience in a similar role
Are naturally friendly and comfortable welcoming people
Communicate clearly and professionally in person and over the telephone
Maintain a professional presentation and manner
Can remain calm and prioritise when several customers need assistance at once
Have strong attention to detail and accuracy
Are reliable, punctual and discreet
Can work independently while knowing when to involve a manager




Listen carefully and follow procedures and system instructions
Are comfortable processing payments and handling personal information
Work well as part of a broader hospitality and management team
Are willing to complete all mandatory and on-the-job training
Previous experience in reception, hospitality, hotels, clubs, medical reception or busy customer service environments is essential.
Experience with Now Book/SwiftPOS/Tanda/Odyssey Gaming is advantageous, though training will be provided.
A current Queensland RSA and RSG are desirable.
The successful applicant must hold or be willing to obtain the qualifications required for the role.
What we offer
A permanent part-time position with regular hours
Applicable weekend, evening and public holiday penalty rates
A beachfront workplace in the heart of Surfers Paradise
Training in our membership, booking and point-of-sale systems
A supportive team and varied working environment
Staff benefits available across the Club
About BMD Northcliffe Surf Club
BMD Northcliffe Surf Club is a busy and well-established licensed community club located shortly south of Surfers Paradise.
Our facilities include a large bistro, outdoor deck, bars, gaming room, Keno and TAB facilities.
We welcome thousands of members and guests each week, so our reception team plays an important role in making every visitor feel acknowledged and welcome.
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📌 Reception & Member Services Officer (Gold Coast)
🏢 BMD Northcliffe Surf Club
📍 Gold Coast