Australian Associated Press, Australia's independent national newswire, has been creating and delivering independent, trusted news and multimedia for nine decades.
It proudly operates as a non-profit organisation, delivering fact-based journalism to hundreds of media outlets for the benefit of all Australians.
We are seeking an experienced customer account manager to join our team.
Key Responsibilities
Manage customer relationships for key imageand videocustomers andselectionnewswire customers through face-to-face meetings, phone calls, and video calls.
Maintainimage revenue by contacting lapsed customers and convertingtransactional customers into subscription or repeat customers.
Handle inbound sales queries via the corporate website or as directed by the Customer Relations Manager
Ensurecustomers with agreed rateshave an AAP agreement and handle renewals for these agreements.
Update and maintain agreements with book publishers
Update and maintain agreements with newswire customer base.




Become an AAP Photos product specialist and provide customer training.
Maintain Salesforce, ensuring Salesforce remains the key source of customer information
Support the Customer Relationsteam
Support the Editor-in-Chief, Product Director andCustomer Relations Manageron customer-focused projects.
You will have:
1-2 years of experience in a customer service, sales or licensing role
Positive verbal and written communication skills
Knowledge of customer management systems (CMS).
Previous experience using Salesforce would be beneficial.
Ability to analyse data and translate it into sales and customer success strategies.
Experience maintaining and negotiating contracts.
An interest in news and current affairsis desirable.
You must unrestricted work rights in Australia.
Applications close COB Monday 14 September ****.
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📌 Customer Success Officer (New South Wales)
🏢 AAP
📍 New South Wales