Job Description
Platform Instruments Pty Ltd – Macquarie Park NSW
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Own and manage OSS applications, ensuring high availability and operational stability. Provide L2 technical support and act as the escalation point for complex issues.
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Key responsibilities
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Own and manage OSS applications, ensuring high availability and operational stability
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Provide L2 technical support and act as the escalation point for complex issues
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Lead troubleshooting, root cause analysis (RCA), and permanent resolution of incidents
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Ensure compliance with SLAs, operational KPIs, and service commitments
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Support major incident management and service restoration activities
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Plan and execute upgrades, patching, migrations, and decommissioning activities
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Perform proactive health checks, capacity reviews, and performance optimization
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Develop and maintain operational procedures, knowledge articles,



and technical documentation
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Drive automation and process improvement initiatives to reduce operational effort
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Mentor L1/L2 engineers and provide technical guidance to support teams
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About you
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Solid OSS/NMS platform knowledge (Ericsson, Nokia, Huawei, Cisco)
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VMware, virtualization, and infrastructure knowledge
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SQL and database administration
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Scripting and automation experience (Shell/Python preferred)
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ITIL Incident, Problem, Change, and Service Management knowledge
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Excellent stakeholder management and communication skills
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Available for on call support in case of issues and emergency support and planned changes for the applications managing
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📌 Oss Systems Engineer (New South Wales)
🏢 Platform Instruments
📍 New South Wales